STORAGE KING - RANDBURG

I BOOKED STORAGE AND TRANSPORT WITH COLIN CHEESEMAN AT STORAGE KING RANDBURG. LITERALLY 15 MINUTES WENT BY, I ASKED HIM TO HOLD ON AS MY CIRCUMSTANCES HAD CHANGED. THIS IS ALL ON EMAIL, AND I CALLED COLIN!!! THEY ARE TELLING ME THEY WILL REFUND IN 40 DAYS!!! THEIR CANCELLATION POLICY IS BEYOND DISGUSTING. WHAT COULD HE POSSIBLY HAVE DONE IN 15 MINUTES TO ONLY PAY BACK 50% OF MY MONEY!!!!!!!!!!!!!!