SP
Straighthrough Procurement Solutions
Unclaimed Business
SP
Straighthrough Procurement Solutions
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Straighthrough Procurement Solutions
Straighthrough Procurement Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Straighthrough Procurement Solutions across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Memory S
1 reviews | Active since Jan 2020
4 Nov 2025, 11:56
Unbelievably Disappointing Service – Standard Bank Insurance, Straight Through Procurement Solutions & Precision Repair Centre
As an 81-year-old woman, I write as one who has been banking with Standard Bank longer than most of the young people now running the show have been alive. It is very disappointing how things are being run with my claim between three companies involved. There have been no issues with our insurance and no claims at all since December 2017 when I bought the car from my daughter. It is unfathomable why, when the damage is minor on the outside (on the driver’s side, the wheel, headlight and bumper, and water was running out the front, but nothing was mentioned about the engine, or under the hood of the car!) On 31 August a taxi, whose driver’s licence had expired, who “didn’t even see us”, rode into our old vehicle. The immediate impression when calling on 1 September to lodge the claim, is that nothing would be done about that situation, when the taxi driver clearly was at fault. My daughter was driving, and because we are both pensioners, our excess was waivered. We have since been disappointed in every way that the claim has been managed. 1. First of all, to be told to send photographs of every kind to be “assessed” – what kind of an assessment is that? It is unbelievable that a “Quotation” is assessed by a third party that needs to be paid from our insurance, for only looking at photographs!!! 2. Then we were told to bring the vehicle to Straight Through Procurement Solutions, Rivonia, which was already appointed. We clearly stated again, we live close to Centurion, where there are a multitude of repair centres within 10km of our home? 3. Next, another place in Pretoria West was appointed which is in an unsafe area for two pensioners to be near. We made enquiries and found MOKAR as recommended within 10km, we asked but were told “it’s not on our list.” 4. Eventually we receive news that Precision Repair Centre is the appointed workshop, but we can only take the car in on Wednesday, 22 October. We wait because we have no other option. 5. We arrange and take the car in the afternoon before because we are not keen on battling peak hour traffic in the morning. We think that the company, knowing what’s coming because all the photographs were provided, may have made provisions, and we will have a quick turn-around time. Yet immediately we are told that there will be additional costs – implying that the given quote will be higher. 6. By Friday 31 October, a full 8 business days later, we call and are told that the replacement parts cost more than the initial assessment that was approved and by Monday we should know if the car has been approved to be written off. 7. Monday, morning, 3 November we called Precision staff again, and they are unable to access online details because they are changing their systems. That is the excuse for not being able to provide us with a quote, already supposedly being processed for a write-off. We clearly state that we can’t afford to buy even a secondhand car, and need to start to understand what is happening by seeing these quotes, some paperwork. However someone is going to send us the quote that, it sounds like hasn’t even been done. We try to call again in the afternoon but can’t speak with anyone, leave a message but thus far there has been no return call. 8. Furthermore, the lady that we were in contact with when we reported our accident on the 1st September, assured us that we will be informed every step of the way. This has not happened, we had to make arrangements with the Repair Center ourselves and ask for details, and have not had any report from her, via email or phone call. 9. Yesterday, between those calls to the Repair Centre, an agent of Straight Through Procurement Solutions, called to inform us that the car is being written off. We again explained that we can’t afford to buy any other car at all. What a disappointment, after all these years of paying ever increasing Insurance policies, faithfully, this is the treatment we receive for our loyalty!! We have been paying YOU Standard Bank Insurance, NOT Straight Through or Precision Repairs. There is not a peep from any one of your employees, disgusting!
Helpful (0)
|Replies (0)MS
Memory S
1 reviews | Active since Jan 2020
4 Nov 2025, 11:56
Unbelievably Disappointing Service – Standard Bank Insurance, Straight Through Procurement Solutions & Precision Repair Centre
As an 81-year-old woman, I write as one who has been banking with Standard Bank longer than most of the young people now running the show have been alive. It is very disappointing how things are being run with my claim between three companies involved. There have been no issues with our insurance and no claims at all since December 2017 when I bought the car from my daughter. It is unfathomable why, when the damage is minor on the outside (on the driver’s side, the wheel, headlight and bumper, and water was running out the front, but nothing was mentioned about the engine, or under the hood of the car!) On 31 August a taxi, whose driver’s licence had expired, who “didn’t even see us”, rode into our old vehicle. The immediate impression when calling on 1 September to lodge the claim, is that nothing would be done about that situation, when the taxi driver clearly was at fault. My daughter was driving, and because we are both pensioners, our excess was waivered. We have since been disappointed in every way that the claim has been managed. 1. First of all, to be told to send photographs of every kind to be “assessed” – what kind of an assessment is that? It is unbelievable that a “Quotation” is assessed by a third party that needs to be paid from our insurance, for only looking at photographs!!! 2. Then we were told to bring the vehicle to Straight Through Procurement Solutions, Rivonia, which was already appointed. We clearly stated again, we live close to Centurion, where there are a multitude of repair centres within 10km of our home? 3. Next, another place in Pretoria West was appointed which is in an unsafe area for two pensioners to be near. We made enquiries and found MOKAR as recommended within 10km, we asked but were told “it’s not on our list.” 4. Eventually we receive news that Precision Repair Centre is the appointed workshop, but we can only take the car in on Wednesday, 22 October. We wait because we have no other option. 5. We arrange and take the car in the afternoon before because we are not keen on battling peak hour traffic in the morning. We think that the company, knowing what’s coming because all the photographs were provided, may have made provisions, and we will have a quick turn-around time. Yet immediately we are told that there will be additional costs – implying that the given quote will be higher. 6. By Friday 31 October, a full 8 business days later, we call and are told that the replacement parts cost more than the initial assessment that was approved and by Monday we should know if the car has been approved to be written off. 7. Monday, morning, 3 November we called Precision staff again, and they are unable to access online details because they are changing their systems. That is the excuse for not being able to provide us with a quote, already supposedly being processed for a write-off. We clearly state that we can’t afford to buy even a secondhand car, and need to start to understand what is happening by seeing these quotes, some paperwork. However someone is going to send us the quote that, it sounds like hasn’t even been done. We try to call again in the afternoon but can’t speak with anyone, leave a message but thus far there has been no return call. 8. Furthermore, the lady that we were in contact with when we reported our accident on the 1st September, assured us that we will be informed every step of the way. This has not happened, we had to make arrangements with the Repair Center ourselves and ask for details, and have not had any report from her, via email or phone call. 9. Yesterday, between those calls to the Repair Centre, an agent of Straight Through Procurement Solutions, called to inform us that the car is being written off. We again explained that we can’t afford to buy any other car at all. What a disappointment, after all these years of paying ever increasing Insurance policies, faithfully, this is the treatment we receive for our loyalty!! We have been paying YOU Standard Bank Insurance, NOT Straight Through or Precision Repairs. There is not a peep from any one of your employees, disgusting!
0
Replies (0)PN
Pollen N
1 reviews | Active since Jan 2020
20 Aug 2025, 09:45
Bad communication
Very bad service with poor communication. I have send them pictures for them to access my car for damage 2 weeks ago till today no response. I tried call no answer. Their WhatsApp are not even been check
Helpful (0)
|Replies (0)G
Gideon
1 reviews | Active since Jan 2020
21 Nov 2024, 13:13
High Car Assessment Quote
My car was involved in an accident, they went access my car for the first time and first qoute was approved by insuare, then there were additional damages and they qouted me with rediculor prices that dont even match the frist quote and made them higher than ym car's retail value so that it can be written off...bad accessors i have ever seen be careful if your car it is accessed by them.
Helpful (0)
|Replies (0)G
Gideon
1 reviews | Active since Jan 2020
21 Nov 2024, 13:13
High Car Assessment Quote
My car was involved in an accident, they went access my car for the first time and first qoute was approved by insuare, then there were additional damages and they qouted me with rediculor prices that dont even match the frist quote and made them higher than ym car's retail value so that it can be written off...bad accessors i have ever seen be careful if your car it is accessed by them.
0
Replies (0)NK
Nicola K
1 reviews | Active since Jan 2020
15 Aug 2024, 08:07
Not impressed with Straighthrough Procurement Solutions
Very unprofessional and *********. Had no communication from the assessor at all, they disclosed pertinent information to a 3rd party, instead of to myself the owner of the car. They had assessed my Chrysler 300c SRT8 as a “write off”. No airbags deployed, no windows broken or cracked, super low mileage. All “assessed” by photos 🤔🤔 They did not even have the courtesy of opening up any of the pics of my car and necessary documents, ,that they requested via a WhatsApp message. The Insurance company nor the Panel Beaters are the owners of the vehicle. Their first point of contact in All communication should be the Owner. Not impressed at all.
Helpful (0)
|Replies (0)NK
Nicola K
1 reviews | Active since Jan 2020
15 Aug 2024, 08:07
Not impressed with Straighthrough Procurement Solutions
Very unprofessional and *********. Had no communication from the assessor at all, they disclosed pertinent information to a 3rd party, instead of to myself the owner of the car. They had assessed my Chrysler 300c SRT8 as a “write off”. No airbags deployed, no windows broken or cracked, super low mileage. All “assessed” by photos 🤔🤔 They did not even have the courtesy of opening up any of the pics of my car and necessary documents, ,that they requested via a WhatsApp message. The Insurance company nor the Panel Beaters are the owners of the vehicle. Their first point of contact in All communication should be the Owner. Not impressed at all.
0
Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
6 Sept 2023, 13:11
AUTO & GENERAL - 3RD PARTY CLAIM *******
I had an accident on the 25 July 2023 that was caused by a client of AUTO & GENERAL - so I claimed for 3rd party - they refereed this STRAIGHTTHROUGH PROCUREMENT SOLUTIONS to assess the damages of my car via digital photos - they concluded that the damages was 21k of which apparently according to the Cooper's Law of Collision I also at fault....how ? when their client was driving on the wrong side of the road!!! - The AUTO & GENERAL insurance then concluded that they will pay me 14k to repair - I went on to get a quote then - physically and the quote amounted to 91K - The company is busy giving is dragging this case - 2 months I still don't have a car - whilst their client is driving a new golf - showing off pics on his status........DO NOT ALLOW STRAIGHTTHROUGH TO CONDUCT AN ASSESSMENT ON VEHICLE TOTALLY UNACCEPTABLE - as for AUTO & GENERAL I'm deeply disappointed at your pathetic service.
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
6 Sept 2023, 13:11
AUTO & GENERAL - 3RD PARTY CLAIM *******
I had an accident on the 25 July 2023 that was caused by a client of AUTO & GENERAL - so I claimed for 3rd party - they refereed this STRAIGHTTHROUGH PROCUREMENT SOLUTIONS to assess the damages of my car via digital photos - they concluded that the damages was 21k of which apparently according to the Cooper's Law of Collision I also at fault....how ? when their client was driving on the wrong side of the road!!! - The AUTO & GENERAL insurance then concluded that they will pay me 14k to repair - I went on to get a quote then - physically and the quote amounted to 91K - The company is busy giving is dragging this case - 2 months I still don't have a car - whilst their client is driving a new golf - showing off pics on his status........DO NOT ALLOW STRAIGHTTHROUGH TO CONDUCT AN ASSESSMENT ON VEHICLE TOTALLY UNACCEPTABLE - as for AUTO & GENERAL I'm deeply disappointed at your pathetic service.
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Replies (0)