Review ofStratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd
4|67 reviews
Responds in 27 hours 34 min
DG
Devan G
1 reviews | Active since Member
09 Mar 2026, 09:53
Stratum never gets back to you
I have been paying my moms premiums by putting the money into her account. With my mom being old, and not always there, she transferred the money out of her account citing a lack of need for medical aid. On hearing this, i made contact with stratum via email twice in November last year. I followed up this year and provided the ref numbers for each email. They have not responded to me, nor given me a statement to reinstate the account. I am now forced to do this via public domain.
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Replies (212)0
Replies (212)Stratum Benefits (Pty) Ltd's replyOfficial
09 Mar 2026, 11:17Good day Devan,
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
We will be in contact soon.
Best Regards,
The Stratum Benefits Team
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
We will be in contact soon.
Best Regards,
The Stratum Benefits Team
Best regards,
Stratum Benefits (Pty) Ltd's reply09 Mar 2026, 11:17
Official
Good day Devan,
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
We will be in contact soon.
Best Regards,
The Stratum Benefits Team
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
Your complaint will be assigned to a Senior Consultant, and feedback will be sent as soon as the investigation is complete.
We will be in contact soon.
Best Regards,
The Stratum Benefits Team
Best regards,
DG
Devan G's updateReviewer Update
09 Mar 2026, 12:53I have been waiting for 5 months whilst your team investigates. Today i was told 48 working hours. Please address the issues and revert. I have been trying to make payment from November however you have not provided the amount to be paid.
DG
Devan G's update09 Mar 2026, 12:53
Reviewer Update
I have been waiting for 5 months whilst your team investigates. Today i was told 48 working hours. Please address the issues and revert. I have been trying to make payment from November however you have not provided the amount to be paid.
Stratum Benefits (Pty) Ltd's replyOfficial
10 Mar 2026, 07:50Good day Devan,
Please give us to opportunity to finalize the investigation.
Kindly note that we will be in contact soon.
Best Regards,
The Stratum Benefits Team
Please give us to opportunity to finalize the investigation.
Kindly note that we will be in contact soon.
Best Regards,
The Stratum Benefits Team
Best regards,
Stratum Benefits (Pty) Ltd's reply10 Mar 2026, 07:50
Official
Good day Devan,
Please give us to opportunity to finalize the investigation.
Kindly note that we will be in contact soon.
Best Regards,
The Stratum Benefits Team
Please give us to opportunity to finalize the investigation.
Kindly note that we will be in contact soon.
Best Regards,
The Stratum Benefits Team
Best regards,
DG
Devan G's updateReviewer Update
10 Mar 2026, 08:29I appreciate your response however, it does not provide me assurance as the following message was received on 2/11/2025 and then again on the 10/11/2025 with reference numbers provided previously with no contact afterwards. I was asked not to worry however, the cover has been compromised.
"Our team typically responds to general enquiries and policy administration requests within 5 working days.
If your email isn't related to the above, don't worry, we'll forward it to the relevant department for you"
"Our team typically responds to general enquiries and policy administration requests within 5 working days.
If your email isn't related to the above, don't worry, we'll forward it to the relevant department for you"
DG
Devan G's update10 Mar 2026, 08:29
Reviewer Update
I appreciate your response however, it does not provide me assurance as the following message was received on 2/11/2025 and then again on the 10/11/2025 with reference numbers provided previously with no contact afterwards. I was asked not to worry however, the cover has been compromised.
"Our team typically responds to general enquiries and policy administration requests within 5 working days.
If your email isn't related to the above, don't worry, we'll forward it to the relevant department for you"
"Our team typically responds to general enquiries and policy administration requests within 5 working days.
If your email isn't related to the above, don't worry, we'll forward it to the relevant department for you"