DG
Devan G
Active since Apr 2013
29
Reviews
0
Industries
Reviews
29 reviews1 month ago
Conveniently removing complaints when they dont want to address it
The service from this company is dangerous. My mom (who was on a path of incapacitation decided to stop her medical aid (which I pay for) by transferring money I put into her account for the medical aid into another account. I wrote to Stratum on 30 October explaining the situation and indicated that I wanted to reinstate the account. They duly responded on the 7-11-2025, with banking details and the amount due being R0 rands. On 10 November, I responded to the Stratum asking whether the debit order had went off as they were asking for an Eft for zero rands. No response was received. I received confirmation of email with reference numbers for emails. I made a call 2 weeks ago to follow up on this. I was told that the matter would be investigated however no response was received. I called again on Tuesday. They had no record of the previous enquiry and again told that th matter would be investigated. At this point, i raised a complaint on HelloPeter and believe that the subsequent response was because of the hellopeter complaint and not the enquiry. I received an email yesterday, confirming that stratum could not reinstate, having performed an investigation and finding: "On the 4th of September 2025, the accounts team sent another email regarding the failed debit order and one of our consultants sent another email on the 7th of November 2025 requesting for an EFT payment. We did not receive any communication from you with regards to the outstanding amount or if you did make a payment. No proof of payment received." After calling the complaints department, Lisa (who prepared the report), indicated that she did not see my correspondence to them. (30 Oct or 10 Nov) despite having issued reference numbers for the correspondence. I had to send her the correspondence. (Not sure how an investigation was done). She urged me not to comment further on hellopeter as she needed to investigate the matter with any comment diverting her attention from investigating the matter. Today, I received an email from HelloPeter saying that my comment was removed as I not a client of stratum. So Stratum did not want me to update my comments as it would divert her attention, but she did have time to have my complaint removed! As the paying party, whose email address is the listed email address of the account, Stratum appears to be attempting to cover this up through these kind of antics. This is not acceptable.
0 replies
1 month ago
Stratum never gets back to you
I have been paying my moms premiums by putting the money into her account. With my mom being old, and not always there, she transferred the money out of her account citing a lack of need for medical aid. On hearing this, i made contact with stratum via email twice in November last year. I followed up this year and provided the ref numbers for each email. They have not responded to me, nor given me a statement to reinstate the account. I am now forced to do this via public domain.
212 replies
1 month ago
KeyCare plan that does care
After being a member for years, I am appauled by the service that Discovery offers to my mother - on the discovery keycare plus scheme. Despite coming from another medical aid, she was placed on a 3 month waiting period and denied access to her chronic medication. Whilst I accepted this, I notice that their booklet says that she would have been on the waiting period if she had discontinued cover in the last 3 months. My mom now needs medical care and I have been trying for 30min to call discovery. Their whatsapp bot takes you in circles and you cant call them as it does not connect. Considering moving my family as well now.
159 replies
8 months ago
Are ebucks really worth it anymore?
FNB's latest Ebucks changes pretty much sums up where they are going as a bank. The latest calculation of my ebucks points, shows that I did not deposit or perform any transactions on my FNB account, despite having more than 10 debit orders coming out my account and deposits exceeding their minimum requirements. Further to this, I used the FNB App to increase the life insurance to the required R2million rand cover. FNB acknowledged receipt of the application though secure chat (which is now deleted automatically). I didn't hear from FNB subsequently and then see that my life cover debit order comes out as normal at the end of the month, with cover not changed. Fastrack, and EBucks then dropped my level to level 2 (It should have been 4) because of this. Ran another application today and again accepted it. Again the secure message has been received which I screenshot this time. The quote is not in the quote sections of the APP. Called insurance who started talking about changing the existing cover. (Which you cant do on the app). They mentioned that 2 applications were received before the line cut off. Called again, and asked to speak to a manager. Was transferred to the funeral cover department. IT makes me question the value of ebucks. If you look carefully, you will notice that the number of spend partners has decreased. At the same time, the items which could be discounted has been decreased with the strict earn criteria. Alarmingly, they don't take responsibility for bugs in their system which prejudices client earning. PUBLIC BE WARNED: This is my second bad experience with FNB insurance. Ebucks is being used as a tool to acquire business for a poor product that FNB des not appear equipped to manage. In an emergency with my car, where it broke done, FNB could not provide assistance and I ended up using TRACKERs service to get moving again. IF this is how FNB Insure handles things when I am alive, how will they handle things when their service is required? Its making me consider moving my life insurance, vehicle insurance, vehicle finance and some of my aco****s. The risk appears to be very high with the single service provider who is not performing.
106 replies
9 months ago
Boss Bottled Elixir - spray fails
Received a 100ml Boss Elixer as a gift. The spray top has melted off. Wrote to Boss who ask that I go back to the store that I bought it from. Despite saying that I received it as a gift, each still said the same thing...to go back to the store. It seems that giving a Boss perfume as a gift must be accompanied by a gift receipt in case the hardware fails. Incidentally, the bottle is still intact, with the lid. I had 3/4of a bottle remaining when this happened. Depressing the broken pipe releases concentrated perfume on your fingers. Like the scent. Not sure about the service.
0 replies
14 months ago
Concistently poor service
This is the worst medical aid ever. They changed service providers. With it, they didnt debit my moms account...asked her to pay for the month and then double debited the next month. They asked for proof of payment and acknowledged receipt. Asked for a bank statement and acknowledged receipt. Asked if they should refund and this was done. Still not refunded! On Top of this, they have not sent my moms chronic medication for 2 months. Called Marara (their Pharmacy) and they indicated that BONCAP sent them the script for someone else instead of my mom. TO date, the matter has not been resolved.
142 replies
14 months ago
BONCAP is slow death for the elderly
Stay away from this medical Aid. These guys really take advantage of people. Its not worth it. Boncap changed their management company and made it their clients problem. This is not on. They didn't action debit orders, instructed my mom to make manual payment and then Double debited her this month. Further to this, they have not approved fundamental chronic medication for my mom for diabetes and don't inform her. This is the end of the relationship with them. Elderly people should not be subjected to such service!
53 replies
14 months ago
Secure Chat: Convenient or Cumbersome?
FNB has been innovative in embracing technology with many benefits. This has come with some very frustrating limitations raising expectations and disappointing. I attempted to load a car onto the FNB app to purchase the license. I was not successful doing this (the car is registered to my business which I am 100% owner of). I went onto the secure chat and go through the Nav Suite. The person helping me asked me if I was in JHB when I am in Durban, she asked me for the number plate of the car which I stated, and then quote something on the site about number plate changes as a reason for the problem (even though the car in question already has a new number plate). It takes a while for an agent to respond and I got caught up in work. When i saw it, the chat had ended. I tried to make contact and the person who was assigned, ended the chat shortly thereafter without reason. This was yesterday. Today, someone responds to the chat and the asks me if I still there?? This impersonal approach is very worrying and counter productive. Their knowledge and ability of staff to respond to queries is also worrying.
53 replies
15 months ago
Consistently BAD service
After complaining about their service in December, Bonitas has now not taken out the debit order from my moms account and require that she resend you income proof. Further, her medication has not been delivered on Friday as SMSEd and will take a further 2 days to reach her. This is by far the worst medical aid I have dealt with. Stay away from them.
106 replies
16 months ago
This medical aid is not suitable for anyone let alone the elderly
Bonita's: dont create a product that makes it a nightmare for retired persons. My mom is on the BONCAP option and the service from Bonitas has been disastrous. It baffles me that Bonitas picks and chooses the components of chronic medication which they will pay for and dont allocate costs correctly. In this instance, they have not paid for her Diabetes & sugar medication which is a further R600 to pay for. These according to Pharmacy direct is accute medication. Saying this, the latest statement shows available funds in the Acute meds, day-to-day and over the counter meds. The costs of these meds make Discovery medical schemes much more viable with half the hassle given an atrocious calling system which goes into a loop and eventually cuts you off. 2 hours on the phone.....Is Bonitas expecting pensioners to do this? Stay away from this company if you can...if you are looking for medical aid for senior citizens. No person should be subjected to this level of service - especially at this age. My mom has not got her full meds as yet.
109 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (13.793103448275861%)
1 Star
24 (82.75862068965517%)