Do not get your car washed here, appalling service

Photo 3 in review by divina soorajpal Photo 4 in review by divina soorajpal Chene Kerswill 16 reviews 3 days ago NEW Services: Vacuuming, Polishing Great service but came back after 3.5 hours and they were still busy with my car. BE PREPARED TO WAIT! 1 dadventure ZA Local Guide·243 reviews·183 photos 4 weeks ago Service: Vacuuming They're just too busy and unable to manage the demand. They were unable to wash my car within 2 hours. Left with a dirty car. 2 Nicole Bateman 2 reviews 2 months ago Service: Vacuuming Went for a cash wash and vacuum. Took over 2.5 hours. The work is good and owner involved in everything but they are understaffed. So be prepared to wait. 2 colette cahi 2 reviews a month ago Services: Polishing, Vacuuming, Auto detailing, Auto interior vacuuming, Car waxing Best car wash in Pretoria East Love their friendly service and attention to detail Won't go anywhere else 1 Heidi Ferreira Local Guide·10 reviews·1 photo a month ago Had my car washed and cleaned inside. Awesome service! 2 Johan Personal Gmail Local Guide·287 reviews·1552 photos 3 weeks ago NEW Great 1 Genie Strauss 1 review 2 months ago Services: Polishing, Vacuuming Awesum thank you 1 Byron Hamman Local Guide·62 reviews·53 photos a month ago (Translated by Google) Neat job!

(Original) Propper Job! divina soorajpal 3 reviews·4 photos 5 minutes ago NEW ALLERT!!!!! I DONT RECOMMEND ANYONE TO GO TO THIS CAR WASH!

Took my car for a valet polish and wash a month ago, they kept my car from 9am till 17:00 and it still wasn't done , they half polished my car, there was mud on the pedals and steering wheel, the seats weren't cleaned and the mats where still wet. I was told to keep them in the boot n leave the windows open for it to dry...

The manager told me he was going to do it again at the most convenient time for me, i got it redone on 2023/05/30. I took my car in at 8am and went back at 16 30 and it still wasn't done, carpets where still wet but the worst part is that there's scratches in the form of swirl marks all over my vehicle, they completely damaged the paint work of my vehicle. When I asked the lady Leslie about these marks , she started screaming at me, I decided to take a video of her while she was screaming ( i notified her i was taking a video as proof n told her i was going to send it to Bradley the manager) she then threatened to not give me back my car keys because I told her i was going to tell her manager Bradley. She gave me a run around , antagonising me until she reached her office, where there where no cameras conveniently to further harass me, this is unacceptable to keep a person's vehicle , it's theft! I had paid for the services and she refused to give me back my keys EVEN THOUGH I AM THE RIGHTFUL OWNER, and i just wanted to leave after being unfairly treated.

This car wash is unprofessional, they take too long to finish and not to mention that the safety of your car isnt guaranteed. Eventually after much anguish manager showed up and mentioned that there was another person's car that got ****** from their care at the car wash yesterday i.e 2023/05/29 and this is because of their poor business ethic and poor customer service!

The manager spoke to me today 2023/05/31 with total disregard, he was rude when I asked for the owners details and ended up cutting the call on me. This is the level of disrespect they give their customers

I requested to speak to the Owner Marcelo today 2023/05/31 only for him to deny the damages my car incurred from them (in the video I took the guy showed us the dirty buff which would cause the scratches - advice given by other professionals after this awful experience) , and he told me to go through the legal route with a dismissive tone and lack of respect or understanding for how his employees conducted themselves, instead of finding a way forward which i suggested, it came across as denial of accountability for treating customers in this fashion and providing poor services twice in a row.

It was such an exhausting experience. My car is completely damaged now and I was treated absolutely unfairly.

I don't recommend anyone to go to this car wash, they smile at you to draw in business and they do not pull through then try to intimidate you from not accepting the poor service received by not giving you your car Keys back. The manager stated that this was their policy... not to give back the car keys even though they paid, if they are unhappy with the service holding one at ransom... this is so wrong!!