First In Line, then Pushed Aside - Very Disappointing & ********* Service

Very disappointed with Strijdom Park Volkswagen Used Vehicles department. After much searching and with the help of a great sales person (absolutely wonderful) we found an Isuzu bakkie for our son. Unfortunately he was turned down for finance as he had no credit record, but before we could arrange our own finance or even paying cash, a senior manager decided another client was more important and sold the vehicle under our noses because my son's original application was declined. My son is still waiting for the letter of decline - he has still not been informed of this - the sales person had to tell us this. How is this excellent customer service?