Unprofessional Business

Terrible service. I regret purchasing from this company.

I paid for a laptop on the morning of Friday 23rd December 2022

23rd at 10:43am I get a whatsapp to say my order has been cleared.

Saturday 24th I get the following email: "Your order is on the way. Track your shipment to see the delivery status" - but no tracking number is given.

After asking where the laptop is, I get this message on their Whatsapp number, g"Please note that the order for the HP laptop is currently out for delivery".

Then it's confirmed I will get delivery that day - Friday 30th December 2022.

When I ask later why it hasn't arrived, I get this message, "Please note that our deliveries are handled by a staff member of Strinova once it has reached the depo."

I then ask for the waybill/tracking number and the contact person and get this reply, "The staff member will make direct communication with you as they have your address and contact information"

Then this message, "If it hasn't already [arrived], expect it before 16h00"

Next the first excuse, "We have been notified of a dispute, therefore awaiting clearance before delivering."

Then this message, "The delivery was in progress. Awaiting clearance for the driver."

After that all my Whatsapp messages get ignored.

Not one of my 3 emails were responded to.

Today, 3 January 2023 I try to get an answer from their web bot, and I get this message, "Please note that your order is with our delivery team." Again emails get ignored and so do Whatsapp messages.

I regret purchasing from them and regardless of any [possible] forthcoming apology I will never do business with this company again. Their prices were very competitive, but I'd much rather pay marginally more and deal with a professional company.