Unreliable and unprofessional service

Where do I even start? Bertus gave a good impression at first but there were some damages that needed fixing so he was due to return as the damage was caused by his employees (scratches in our bath due to his tiler/plumber standing in the bath with their cement shoes, leaking taps after installation, dents and scratches to the bathroom door damaged by his employees, not properly sealing the shower floor to avoid leaking onto the floor, needed to replace the shower floor - for the 2nd time - as it was not leveled evenly for the water to drain through the outlet drain) the list just goes on and on. Needless to say, after paying him the balance due for the work in December, he never returned... He promised to return and fix it himself but we are still waiting 6 months later and I have followed up numerous times via email and whatsapp. He is not answering his phone. Very unprofessional.. He also promised to send us a breakdown of the water damage repair cost so we can send it to our insurance to claim but he hasn't even done this so now we are out of pocket and need to find someone to fix his work (paying even more on what should have been an easy renovation)! I do not recommend doing business with Bertus at all. We have only received empty promises and have been left to clean up their mess!