Active since Oct 2016
15
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15 reviews12 months ago
Unreliable and unprofessional service
Where do I even start? Bertus gave a good impression at first but there were some damages that needed fixing so he was due to return as the damage was caused by his employees (scratches in our bath due to his tiler/plumber standing in the bath with their cement shoes, leaking taps after installation, dents and scratches to the bathroom door damaged by his employees, not properly sealing the shower floor to avoid leaking onto the floor, needed to replace the shower floor - for the 2nd time - as it was not leveled evenly for the water to drain through the outlet drain) the list just goes on and on. Needless to say, after paying him the balance due for the work in December, he never returned... He promised to return and fix it himself but we are still waiting 6 months later and I have followed up numerous times via email and whatsapp. He is not answering his phone. Very unprofessional.. He also promised to send us a breakdown of the water damage repair cost so we can send it to our insurance to claim but he hasn't even done this so now we are out of pocket and need to find someone to fix his work (paying even more on what should have been an easy renovation)! I do not recommend doing business with Bertus at all. We have only received empty promises and have been left to clean up their mess!
0 replies
67 months ago
Edgars accounts takeover by RCS
I am really very very disappointed with the way RCS has handled the takeover of Edgars accounts. Initially, I received an email stating that the takeover will not affect my 6 month interest free account, which I was happy about as this is the contract I entered into with Edcon. I have been a loyal client with Edgars for years! Now I received another email claiming that all interest free accounts and options will fall away. What nonsense is that?? You cannot put something in writing to a client and later change it to suit yourself! And another thing, I just received an sms stating that interest was not added to my September statement and will therefore be doubled for October! Seriously?? Is it MY problem if YOUR system has glitches or you are too incompetent to do a proper job?? So, I will, for these reasons be paying off my account and closing it asap! I will also do the same with my Makro account and spread the word far and wide about how RCS operates...
0 replies
69 months ago
No response after numerous calls and emails
I don't understand why my payment terms need to be extended by 3 months if my payments were still made into my vehicle finance account through the payment relief LOAN I took out with FNB??? That doesn't make sense at all!! Now you are telling me that I need to pay back the payment relief loan AND that I am being penalised by Wesbank by extending my payment term... I have tried to call AND email Wesbank numerous times to clear this up, but it seems like all my queries are falling on deaf ears! The service I have received (or rather, not received) by Wesbank is shocking to say the least...
106 replies
87 months ago
Debt-in and Telkom
So Debt-in charges R20 per call to me and on top of that calls me about 6 to 8 times a day. Even if you do not answer, they STILL charge the R20 and if you answer, they hang up, STILL charging the R20. This company should be charged with harassment as this is totally the case, even when I look at all the other reviews... same story! I am so fed up with them, they don't care to hear my side of the story about why my Telkom account was not paid. Telkom failed to cancel my contract, after numerous calls, emails and re sending of cancellation letter, it took them 6 months to cancel the contract and then said I owe them the outstanding amount, after THEY did not adhere to their OWN processes and procedures where it should take one month to cancel. How pathetic... Now I have a bad payment record, but I refuse to pay all these additional charges from Debt-in... it is utterly insane and only shows desperation from their side!
0 replies
94 months ago
Handed over by Telkom due to their failure to cancel my contract!!!!!
So as per all my previous reviews regarding Telkom's negligence to cancel my contract within one month as per their OWN processes and procedures, they have now decided to hand me over to Debt-in. WOW! I am shocked at their incompetence to deliver a simple service to the customer and by failing to cancel my contract, I have also failed to make payment for the months they just decided to still debit my account by reversing these transactions. As per their last statement to me, the amount reflected R856 which has now miraculously more than doubled since they handed me over making the total more than R1900!!! What disgusting service it is that Telkom gives. They are incompetent and I will never ever deal with them again. I will also discourage anyone from taking out a contract or buying any product from them which is already what I have been doing. I have also in this process heard many horror stories a lot like mine!!! Doesn't surprise me at all. Also, please take note Telkom... I will be taking this matter to the press as well as my lawyer as I am now sick and tired! Another point to note is that Debt-in is charging R20 per phone call to me whether I answer the phone or not even though I never told them to phone me!! Disgusting!
106 replies
95 months ago
Damaged goods after a repair
I took my tv in for repairs in October 2017 where they advised it had to be shipped to JNB to replace a part. I have not used the tv since and when I turned it on now I noticed that the screen was damaged. I am so frustrated because I trusted them to handle the tv with care and now this! Upon phoning incredible connection in tyger valley the lady just transferred me to technical department knowing that they have already left for the day or so it seemed as there was no answer... ehat am I to do now?? They will probably charge me now as the warranty has expired...
0 replies
96 months ago
Debit reversal charge from Telkom
So apparently Telkom charges one R200.94 if you reverse a payment due to their own incompetence by failing to cancel my mobile contract for 6 whole months! What a thieving company they have turned out to be... I would never EVER recommend their "services". And I will tell all I come into contact with about how they treat clients. Shocking!! The media will also definately hear from me as Telkom seem to like being in the spotlight! I will even write this review on a daily basis...
53 replies
96 months ago
FNB hangs up due to incompetence
So I contacted FNB to enquire about my banking charges for the past month. Luckily all my calls are recorded so I have this on file. Upon explanation received that the bank charges R55 for every amount that goes over your account if there are no funds (i.e. the bank honors the transaction and sends the account into a minus) I asked why it is that if I do not have an overdraft facility the bank still honors the transaction, puts my account into a minus and charges me R55 each time, I was not given a clear answer. I again asked so why is that and the woman on the other end told me to hold on whereafter she just dropped the call... seriously??? Is this what our country has come to? No service delivery and not giving a damn for the customer... and here I thought FNB is the best bank to bank with as all the others are the same, but clearly I was highly mistaken!!
53 replies
99 months ago
6 Months to cancel a contract!
I am so disappointed with Telkom. After being a loyal customer for years, I decided to cancel my contract with Telkom as I got a better deal elsewhere... This was in September 2017. I signed the cancellation form and emailed it through to cancellations which made this a legal document. I then waited, and waited, and waited for feedback... nothing. I followed up numerous times only to be passed from pillar to post and to no avail. So by December after all my attempts to get hold of Telkom and one consultant even telling me over the phone that it is "not on" that I have not been assisted as it was way past the deadline and the contract should have been cancelled already, I decided to stop my debit order as I am now seeing this as fraudulent transactions. This did not help as telkom simply changed the debit order amount to WAY more than what it is supposed to be and deducted my account once again in January. I contacted my bank and reported the debit order as fraudulent having to pay a fee to cancel and stop the debit order once again!! I am so irritated at this stage as telkom has FINALLY phoned me back, 6 MONTHS later only to tell me that the contract is now cancelled and I still owe them the money because I stopped the debit order and utilized the data. This is not my problem as I have spoken to numerous people including Khadeejah Dumisile Mwandla, Portia Tsotetsi, Vuyiswa Mbele and ********** and not one of these people even tried to assist me with my query... just passing the buck to the next person who is just as incompetent. What ever happened to customer service?? I work in the customer service industry and never in my life would I treat a client this way, it is disgusting!
53 replies
102 months ago
Unwilling to refund within 7 days
I recently bought a device from The Vape Station in Protea Heights, Brackenfell. Unfortunately, only after my purchase did I read how bad this is for one's health (this is covered up by the Vape companies as they accuse the cigarette industry of false accusations against the vape because they will no longer be making money if everyone starts vaping)... According to a recent study, the e-cigarette causes a disease named "popcorn lung" (this can be found on google). Obviously, one will have concerns and if I no longer feel comfortable using this device, it is solely my decision and no vape sales person can convince me otherwise. I then requested (within the 10 day period as per the consumer act) that I be refunded as I returned the device in full working order, barely used (only used for 3 days), not even charged yet, a full tube of liquid etc... and to my surprise... no they don't want to refund me... The service one receives these days are astonishing!! I cannot believe how nonchalant people are. I also work in the service and sales industry and this is definitely not how one does business. Please go read your consumer act before you open a shop under a well known name. This will not be left there, I will take this further as I am so sick and tired of the consumer just having to accept the "policy of the shop". Please be aware that your self implemented policy is null and void if it does not comply with the consumer law...
0 replies
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15 (100%)