Asks for money and never provides the goods

This is now the third occasion I have had issues with Strom creations. She constantly demands money up front and then cannot produce the goods. I have ordered sublimation printing , paid in full upfront and then she does not produce and uses multiple excuses. The last time she refused to refund me saying I had to wait even though it was after my clients deadline. The first time she blamed her sister and her mother even though I had a voice recording from them verifying she was lying and though I have tried to help again by sending her business she **** again by saying she had subbed the work out to someone else who also conveniently had machine breakdown on the day they were supposed to actually have the goods ready for collection. Now doesnt have money to refund me because she has used it.