I managed to get assisted with my issue, however, im not happy with the fact that I need to pay for the new keypad
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Stss Prepaid Metering's replyOfficial
14 Jan 2026, 13:43
Thank you for sharing your feedback. We’re glad Thabo was able to assist you with troubleshooting the keypad issue and guide you through the available steps to keep your power on while the fault was being assessed. We do understand your concern regarding the cost of replacing the keypad, and we appreciate you raising this. Your comments have been noted, and we value you taking the time to let us know about your experience.
Best regards,
Stss Prepaid Metering's reply14 Jan 2026, 13:43
Official
Thank you for sharing your feedback. We’re glad Thabo was able to assist you with troubleshooting the keypad issue and guide you through the available steps to keep your power on while the fault was being assessed. We do understand your concern regarding the cost of replacing the keypad, and we appreciate you raising this. Your comments have been noted, and we value you taking the time to let us know about your experience.