Stss Prepaid Metering
Verified Business
Stss Prepaid Metering
Verified Business
47 Reviews (last 12 months)
Responds in 18 hours 41 min
AI Review Summary
Based on recent customer reviews, Stss Prepaid Metering receives overwhelmingly positive feedback for its responsive and knowledgeable support team. Agents such as Thabo, Simon, and others are frequently praised by name for their patience, professionalism, and ability to resolve token loading and meter issues within minutes. The 24/7 availability and live chat feature are valued highly. However, a small number of customers report serious concerns around accounts being blocked without due process, perceived rudeness from staff during disputes, and suspicions of faulty replacement meters consuming electricity abnormally. Charges for replacement keypads and non-free call centre lines also draw criticism.
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Prepaid Services
18h 41mReply Time
85 NPSVery Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 6 hours 41 min
TrustIndex
0
Ranking
#3
in Prepaid Services
Avg Reply
18h 41m
NPS Score
85
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 6 hours 41 min
Review Distribution
4.4|47 Reviews
May '25 - Apr '26
5(86.5%)
4(10.8%)
3(0%)
2(0%)
1(2.7%)
5(86.5%)
4(10.8%)
3(0%)
2(0%)
1(2.7%)
Frequently Asked Questions About Stss Prepaid Metering
Based on recent customer reviews, Stss Prepaid Metering receives overwhelmingly positive feedback for its responsive and knowledgeable support team. Agents such as Thabo, Simon, and others are frequently praised by name for their patience, professionalism, and ability to resolve token loading and meter issues within minutes. The 24/7 availability and live chat feature are valued highly. However, a small number of customers report serious concerns around accounts being blocked without due process, perceived rudeness from staff during disputes, and suspicions of faulty replacement meters consuming electricity abnormally. Charges for replacement keypads and non-free call centre lines also draw criticism.
Stss Prepaid Metering has a TrustIndex of 0 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 6 hours 41 min. Hellopeter has tracked Stss Prepaid Metering across 1 157 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKT
Kulukazi T
1 reviews | Active since Jan 2020
1 Mar 2026, 06:35
Stss
Thank you Lindiwe for your assistance. I am very happy 😁
Helpful (0)
|Replies (0)KT
Kulukazi T
1 reviews | Active since Jan 2020
1 Mar 2026, 06:35
Stss
Thank you Lindiwe for your assistance. I am very happy 😁
0
Replies (0)S
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rithasye J
1 reviews | Active since Jan 2020
3 Dec 2025, 08:29
Call centre agent gu...
Call centre agent guided me through the entire purchase process
Helpful (0)
|Replies (0)rJ
rithasye J
1 reviews | Active since Jan 2020
3 Dec 2025, 08:29
Call centre agent gu...
Call centre agent guided me through the entire purchase process
0
Replies (0)M
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