RI
Rozz-lynne Isaacs
Active since Aug 2013
9
Reviews
0
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Reviews
9 reviews4 months ago
Unprofessional Estate Agents
Unprofessional estate agents. Please stay away. We were harassed into paying the deposit, now we are struggling to get it back. We moved out the 2nd of December. The letting agent, O’Neil Singh advised the owner has the deposit, the owner claims she didn't receive any funds from us. Even though we have shared the proof of payment with her, she is still adamant that she has no proof that we have paid. Calls, text messages, and emails to Empire goes unanswered. Please vet Estate Agencies properly before doing business with them.
0 replies
6 months ago
Disappointing service
I finally received the balance of my order, but I am rather disappointed by the entire experience as one item is still missing. I ordered 24 meals and 12 drinks. I received 23 meals and 12 drinks. Not only is there a meal short, the meals delivered today were incorrect. I was expecting to receive the balance of the chicken stuffed with spinach (x1) and chicken and leek casserole (x 2). Instead I received x2 chicken stuffed with spinach. No chicken and leek casserole. This is rather disappointing and most probably my 1st and last time ordering from FitChef👎
0 replies
24 months ago
STAY AWAY FROM MVIA
So I reviewed my experience with MVIA INSURE on this platform only for them to report my review as false. Now I have to provide proof to this platform that my allegations were true or they will remove my review. That action in itself speaks volumes about MVIA and how it operates. There was no false narrative in my review, but I will appease this platform and provide them with every email and correspondence I had with Santie Stevens. The same experience I narrated here is what I presented to THE NFO. Please stay away from MVIA. They will do everything possible to refute your claims.
0 replies
24 months ago
MVIA
<div>I'm penning this rather long review to warn the consumer to stay away from MVIA INSURE. I have a Service Plan and Mechanical Warranty Plan and to claim for anything is always a test of one’s patience. Last November my car was due for a service. I received authorisation from MVIA to take the car to a workshop of my choice. The workshop provided a quotation as to which components needed to be replaced(spark plugs, filters, etc). MVIA rejected the workshop’s quotation authorising an oil service only. The 1st red flag. I paid for one of the filters out of my pocket. Fast forward to February of this year. The oil pressure warning light on my Citroen C4 illuminated with a warning to stop the car immediately and have it repaired. I contacted MVIA who advised me to take the car to an RMI-Approved workshop for a diagnostic test and technical report. I took my car to a workshop that found an oil leak but they were unable to detect where on the engine the oil leak originated from as there were no visible indicators(no smoke or oil stains on the driveway etc). MVIA was informed by the workshop that my car should go to Citroen for a strip and quote to determine the issue. This is essentially where my nightmare began. I took the car to Citroen on the 9th of February where they provided a quotation for strip and quote which MVIA rejected as they only cover R4000. I authorised Citroen to go ahead and send the engine to the engineers to determine the problem. Weeks went by and on the 8th of March Citroen provided the report from the engineers that the engine required an overhaul. Merely four days later MVIA rejected the claim citing “NO MECHANICAL FAILURE”, “PRE-EXISTING ISSUES”, “WEAR & TEAR” and WORN-OUT COMPONENTS, without having sent their assessor to do due diligence. The assessor was only sent AFTER I lodged a dispute. An investigation was launched and it's been ongoing with emails being sent back and forth. Their investigation “apparently” concluded and they stand by the rejection of my claim, but they offered me a laughable “goodwill offer” of R30 000 towards the repairs of R107 000. As per MVIA the policy I purchased “Is designed to provide financial aid towards the cost of sudden and unforeseen failure (cracked or broken into pieces) towards specific listed components only not exceeding the benefit limits and subject to the specific terms and conditions” and “A used vehicle mechanical breakdown policy is NOT designed to place the vehicle nor the vehicle owner in a better position prior to an alleged sudden and unforeseen failure(cracked or broken into pieces)”. Was I meant to continue driving my car until the engine blew up? Even with the warning to stop driving?? It is clear that the mechanical warranty product is designed to leave the consumer out of pocket and to enrich MVIA. I requested MVIA to at least meet me halfway with the repairs instead they suggested I have my car towed to an RMI-approved repairer to fix some of the components at a lower cost and not as per Citroen’s recommendation. The matter is being investigated by the NFO (National Financial Ombud Scheme) and I'm hoping for a positive outcome. My vehicle is still at Citroen and I continue to fork out cash to get to work. I've spent close to R9000 since February. Please stay away from MVIA. They are unprofessional and in my opinion, a ******** organisation who is getting rich by *********** hard-working, unsuspecting consumers. I was advised just last week that the “investigation continues” as they now have to listen to the call recordings of the day I purchased the policy. Why??? STAY AWAY FROM MVIA!!!! They don't deserve that one star.</div>
124 replies
25 months ago
Ombud in bed with *****ed companies
I reported the short-term insurance company, MVIA Insure (your review is in the drafts) to the Ombud earlier this week. Instead of investigating my concern, I received an email to rate the service I received. I almost spilled my coffee. Which service would they like me to rate? No one contacted me at all. I have a sneaky suspicion that MVIA Insure has an arrangement with the Ombud to make complaints against them disappear. There is no other plausible explanation. Who is looking out for the consumer when the body tasked with that responsibility seems to be in bed with the companies *****ing from us??? Utterly disappointed and disgusted. My next step is to take legal action.
0 replies
68 months ago
Afrihost loses connection!!!!!
Today at 13:30 I realised my WiFi was down. I contacted Afrihost using their various online platforms(as they suggested): 1. Request a Call me back 2. Chat to an agent using WhatsApp. I logged 2 Call me back requests. I tried chatting to an agent but I only received a response an hour after I first made contact(At this point I was out exercising). I then tried several times to establish contact again via WhatsApp. Huge fail. At 20:50 my 2 Call Back requests were still not actioned so I tried the WhatsApp chat for one final time only to receive an automated message that the service is only operational till 8pm. Mind you the “Call Back” service is operational until 23:00. I guess they were inundated with calls today. I just need someone to contact me to sort out my connectivity issues!!!!!!
53 replies
69 months ago
Pathetic Cell C
On Monday, 11th of August I reviewed the service or rather lack thereof of Cell C on this very platform. It is the 14th of August and I’m yet to be contacted by Cell C. (I’ve furnished them with my contact number and email address as requested). It is amazing how Cell C is just not interested in trying to resolve this matter. Official consumer departments are handling this issue better than Cell C. (On the 4th of August I lodged a complaint against Cell C with the Consumer Goods and Services Ombudsman. I just received an email from them advising that my complaint was referred to the National Consumer Commission). I’ve been trying to speak to anyone at Cell C for months now. Pathetic!!!
106 replies
69 months ago
Telecommunications company fails to communicate
I’ve been a long-standing Cell C customer for over 12 years. I’ve made peace with the shoddy service over the years. But now I’m at my wits end. In March of this year I contacted Cell C to request some kind of assistance as I was not in a position to pay my monthly subscription due to the lockdown as I work in aviation. The consultant advised me to direct my query to Collection Queries which I duly did. My email went unanswered. Life went on. My line remained open and Cell C continued billing me. I was still not able to make payment as I was not earning a salary. I received text messages reminding me of my arrears and advising to contact them to make payment arrangements. I attempted on several occasions to call but I was always met by an answering service as the call centers were seeming closed due to Lockdown regulations. I eventually gave up trying to speak to anyone at Cell C. Fast forward to 31 July 2020. I received a text message advising me that my request to cancel my contract was successful and that it will be actioned on the 31st of July. I contacted Cell C using a friend’s phone as my line was disabled. I was advised by Patience that my contract was canceled due to the fact that Cell C couldn’t get hold of me and that my account was subsequently handed over to Legal. For a telecommunications company Cell C certainly did not try hard enough to reach me. They have my email address. My qualm is that NO ONE at Cell C bothered to respond to my email request sent back in March. If they had done that we could’ve come to some sort of agreement. Does over 10 years of loyalty mean nothing to them? Patience promised me on the 1st of August that she will get legal to contact me via email. It is the 11th of August. I’m yet to hear from them. I then called Cell C again and this time I was advised by Sindy to contact legal. I directed my email to Legal and I copied Customer Service in on it. Both departments is yet to respond to my email. I copied the CEO in on the email, but for some reason delivery to his email address was unsuccessful. Instead I received my latest statement detailing my contract cancellation and the amount due for said cancellation. Now I am aware of my contractual obligations, but if Cell C had responded to my emails back in March we would not be here right now. I have a negative credit score and my telephone number which I have had for over 15 years is now disabled. The inconvenience of that alone is enormous. I am happy to part ways with Cell C as I have nothing but bad experiences with them, but I would like to retain my phone number. And I would also like to hear from someone at Cell C. Anyone will do at this stage. Even the general worker will do at this stage.
318 replies
136 months ago
Is anyone out there?
On the 5th of Feb my Hyundai Tucson broke down whilst I was visiting a friend in PTA(I live in JHB). My vehicle was towed to Hyundai Wonderboom on the 6th. That's when my troubles really started. I HAD TO CONTACT Hyundai to find out whether my vehicle was with them and what the problem was. Eventually Service Consultant Anerise contacted me. It's almost two weeks and my vehicle is still with Hyundai. Anerise has failed miserably to keep me updated as to the status of my car. In the meantime I am forking out thousands of rands on renting cars. I'm on my 3rd rental and I have no idea when my car will be ready or how much it's gonna set me back. All the money I'm wasting on rentals and phone calls to Hyundai could be used towards the repairs which is probably gonna cost me an arm and a leg. Anerise promised to keep me updated, but she is yet to do so. I think the level of service or rather lack thereof is rather appalling. I CANNOT AFFORD to rent another vehicle. And Hyundai Wonderboom does not seem to care that the customer is kept in the dark. Anerise made empty promises last Wed. I'm still waiting on that elusive phone call/email.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)