Terrible Customer Service – Refund Delayed

Item: Studio 88
Rating: 1
Author: Marsh N

I visited Studio 88 Midrand yesterday to get a refund for sneakers. They said they couldn’t help me because the payment was “cashed up.” They promised to transfer the money to my account by 14:00 today, but at 15:00 I had to follow up, and they kept changing the time — first 16:00, then 18:00. I still don’t know if I will get my refund. Terrible customer service and very frustrating experience

Helpful (0)

Replies (106)

0

Replies (106)

MN

Marsh N's updateReviewer Update

04 Mar 2026, 14:11

WOW I JUST RECEIVED THE MONEY R20 SHORT ,WHAT A WOW

Wow i received the money ,R20 short amazing

MN

Marsh N's update04 Mar 2026, 14:11

Reviewer Update

WOW I JUST RECEIVED THE MONEY R20 SHORT ,WHAT A WOW

Wow i received the money ,R20 short amazing

Studio 88's replyOfficial

04 Mar 2026, 14:15

Dear Marsh,

Thank you for taking the time to send this message. We apologise for any inconvenience caused; we have escalated the matter to the regional manager to resolve the matter.

Yours in style,
Studio 88 Customer Service

Best regards,

Studio 88's reply04 Mar 2026, 14:15

Official

Dear Marsh,

Thank you for taking the time to send this message. We apologise for any inconvenience caused; we have escalated the matter to the regional manager to resolve the matter.

Yours in style,
Studio 88 Customer Service

Best regards,