Terrible customer service ever !!!!

<p>This place Is robbing the consumers,my mother laybye the blocks,every month she would pay and the balance will be shown on the receipt but when my mother went to take out the laybye the amount was up,not the amount which was showing on the receipt, and the manager Avril was not ashamed of saying this is the way they work with laybye. When the blocks were delivered they broke 9 until today they keep on telling us stories.</p>