Day light *******

I have a policy with style funeral in Diepkloof zone 5, I've skipped one payment over a period of a year. The policy was increased from R465 to R550 but without communication via SMS or email. Yet I do get SMS and updates but never received one for an annual increase nor was it explained. I didn't even get the ladys name who was assisting me, she couldn't even calculate how much I owe, she kept asking me what's 79+79, if she is clueless about the increase and couldn't explain or give a solution instead I have to pay Close too R2000 to make sure the policy remains active. She was so cold yet they offer a service to the community and they complain when we don't support black business cause of the poor service lack of empathy and product knowledge. I was willing to keep the policy open but can't afford to pay a once off pay payment of nearly R2000, if it was split arrangements to be made. They enjoy taking our money but quick to turn a.blind eye when we need assistance.