Re bad service from su park owner

As an old su parking client for the past 9 years we dropped our car of at or thambo international at the domestic drop off when we come back no fault only the one time my car was full off people when the dropped of the car and my car smelt like smoke si i took it up with the owner it was sorted out the drive are always polite but the last time our spearwheel was stolen of our bakkie our bakkies locks were broken and just puched back by the drop of point it was dark before we left the drive did inspection but dit not mark down any fault onthe blue paper when we flew back it was dark again at the drop of point so we couldn't check the bakkie as its was dark at the drop of location point we drove from the airport to my fathers house i rhodesfield which is bot even 10.minuts away my husband noticed the locks were brokeb he the called the driver and the drive gave the phone to another guy that was apparently the one who gets the cats out of parking which the told my husband that he saw the lock hanging out and he just pushed back the locks oi then contacted the owner that told me he will investigate from the beginning of 6thmay 2021 till now he doesn't answer his cell phoneand if he reply on whatsapp he are still busy with investigate but you must call or whatsapp him he doesn't come back to you al all o yes i was told i must not threaten him with hallo Peter or socail media i am very disappointed in su parking please people the are cheap but when it comes to fix problem they are non existent