Very poor service

<p>Our alarm went off one night, the alarm company did not respond at all. I contacted them the next morning whereby an operator advised me that they did get an alarm notification. I then spoke to Deniz who advised that they would investigate and revert back to me and come check out my premisis.  They ofcourse did not come back to me, I however did receive an account for R558-60. The invoice is for the call out to reprogram pgn on alarm panel, which was clearly not necessary at all.  Previous to this we had a problem whereby the radio was replaced, the owner refuses to accept this explanation and has been extremely abrupt and insists payment of the invoice even though his very own staff have confirmed that the problem was the radio replacement. After many emails of the owners insistance that I give him his 30 days notice, I cancelled with immidiate effect. He has advised that amounts are due and as such I must pay or litigation will be put into place.  Here is a poorly run company whereby money is all that counts to this owner and he refuses to accept the truth in the matter.  This company has a monopoly in the area and as such think that they can treat customers in this manner, I would recommend that other companies rather be approached for a more professional service.</p>