Most expensive car wash ever

When one saves R2500, which is a special, for a valet for your car, you expect the best. I dropped my car off at 730am and I collected about 4pm.

When I collected my car we did a walk about and my car looked good. The light in the ba*****t was dim so I could not really see too well but my car smelt of polish and looked clean.

The gents were doing their salesmen pitches to upsell me to a ceramic coating for R4000 or a package of car washes for a few hundred per wash. I politely declined and paid for my valet. I got into the driver seat to leave and my dashboard lit up like Guy Fawkes celebrations. Flipping through various notifications about left and right lights, indicators and all. Error after error after error. I immediately got out the car and told Shon and Armand “my lights!” While we were standing there one of the lights was flashing and then died. Shon put his hand in by the engine near the lights and commented yes it’s wet. I was told if it doesn’t come right I can come back and they will dry the lights… ? I rep**** these errors means there is a serious issue, my modules are blown as every single light and indicator in front is not working. They looked at me like what I said did not resonant. I was direct saying my lights have blown and even went into detail. There was no how do we resolve this or what can we do. Zero acknowledgement which is impossible as the minute the key is turned on my car these error messages would continually play over and over. Considering my car was moved during the day by SubZero. I made a conscious decision not to be in a situation in a ba*****t woman alone and I left.

I seeked advice and was told if both front lights and indicators are alerting the modules in my car would be short circuited from the engine cleaning. Liquid would have got in and the rest is history.

I was expecting to hear from SubZero after I left but that never happened. I then phoned Shon the next day who told me , this has never happened before…. you had an existing issue.. I can’t explain this to insurance… My answer was simple. These things do happen and it’s about how you chose to resolve it.

Wednesday Armand phoned me with the same stories. Oh you have an existing issue, you should get your battery checked and we have done 20000 engines with no issues. This is sad, I am educated on my car does not mean there is existing issues to blame for what occurred now. Regardless of 1 million engines being cleaned this has happened to my car under your care. I cannot drive my car. I have no indicators and front lights and his comments go claim from your insurance and let you insurance fight with mine. Wow, companies nowadays really don’t take responsibility for their actions and I am appalled. Grabbing at anything and everything to avoid liability.

My car went in with no issues and was in the care of SubZero. This is not a situation where a few coins went missing from an ashtray so you can default to we not responsible. This is serious damage to my vehicle. The lack of empathy, urgency and professionalism from SubZero was shocking. I was literally being shooed away to go and sort it out myself.

Some tend to forget that certain cars have diagnostics which show one exactly when events took place. I gave them the opportunity to resolve this however they chose arrogance and telling me to sort it out myself, it’s not their problem.

Long and short of it, I will never recommend SubZero to anyone and the way I was dealt with by Shon and Armand is not how any customer should be treated. It always amazes me how one changes when dealing with an issue versus selling you the kitchen sink.