UQ
ursula Q
Active since May 2015
47
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0
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Reviews
47 reviews7 months ago
Wix.com - keep looking elsewhere
I have been with Wix for just over a year. Here is my overall experience. The website creation is easy, however you are very limited with SEO. Converting certain key H1 are not allowed. Layouts are removed and you are forced to pick what’s left. Certain items are fixed and you cannot adjust to how you would like it to look. Your main website and mobile site are linked and you have minimum settings for mobile. This is very poor as mobile is a big portion of users. Support tickets can take up to 2 months and you can only interact with support is via live chat. Serious issues, like your site being broken, is a nightmare. There is no priority, no accountability and you are left stranded for days , waiting for these issues to be resolved from Wix’s side. You are just told wait for an email update. Your yearly fee is not as bad as other providers however , their support for critical issues is very poor. This is a big one, as having broken site impacts your brand and loses your sales. Hope this helps and one wanting to start a website.
0 replies
17 months ago
Some wiggle room would have been nice.
Rather disappointed. Ordered an advent calendar a few days ago and once it arrived I didn’t think too much of it as it’s not December yet. Only realising today when I got a marketing email there is 2 types. The one I bought is Vertuo but I have the original capsules. I phoned and emailed Nespresso looking for some assistance as it’s still in the delivery box. On the call I was told no, as it’s coffee. I understand we all have a policy but I have had this for 7 days in a sealed box, in a box in a sealed advert calender in sealed coffee pods. Couldn’t we have tried to make some sort of effort / exception and swop it to the correct one or half a refund. Instead I got attitude and the woman repeating like a robot. Anyone wants to buy this try and reach out. This thing was R850 and I can’t use it. This will limit my nespresso buys going forward.
0 replies
18 months ago
What you pay for is not what you get
I have had a specified item insured for an exact amount. I have been paying a fixed premium every month for this item. Recently I had to claim…. Not only did Discovery Insure underpay me by R10000 they refuse to rectify this to the sum insured which I have been paying without fail every single month. I have had an issue with Discovery Insure before, where they tried to send my car to a unauthorised repairer even after I told them about it. I decided to give them the benefit of the doubt…. And here we are again. After this ********* behaviour would you continue supporting them ?
689 replies
21 months ago
Most expensive car wash ever
When one saves R2500, which is a special, for a valet for your car, you expect the best. I dropped my car off at 730am and I collected about 4pm. When I collected my car we did a walk about and my car looked good. The light in the ba*****t was dim so I could not really see too well but my car smelt of polish and looked clean. The gents were doing their salesmen pitches to upsell me to a ceramic coating for R4000 or a package of car washes for a few hundred per wash. I politely declined and paid for my valet. I got into the driver seat to leave and my dashboard lit up like Guy Fawkes celebrations. Flipping through various notifications about left and right lights, indicators and all. Error after error after error. I immediately got out the car and told Shon and Armand “my lights!” While we were standing there one of the lights was flashing and then died. Shon put his hand in by the engine near the lights and commented yes it’s wet. I was told if it doesn’t come right I can come back and they will dry the lights… ? I rep**** these errors means there is a serious issue, my modules are blown as every single light and indicator in front is not working. They looked at me like what I said did not resonant. I was direct saying my lights have blown and even went into detail. There was no how do we resolve this or what can we do. Zero acknowledgement which is impossible as the minute the key is turned on my car these error messages would continually play over and over. Considering my car was moved during the day by SubZero. I made a conscious decision not to be in a situation in a ba*****t woman alone and I left. I seeked advice and was told if both front lights and indicators are alerting the modules in my car would be short circuited from the engine cleaning. Liquid would have got in and the rest is history. I was expecting to hear from SubZero after I left but that never happened. I then phoned Shon the next day who told me , this has never happened before…. you had an existing issue.. I can’t explain this to insurance… My answer was simple. These things do happen and it’s about how you chose to resolve it. Wednesday Armand phoned me with the same stories. Oh you have an existing issue, you should get your battery checked and we have done 20000 engines with no issues. This is sad, I am educated on my car does not mean there is existing issues to blame for what occurred now. Regardless of 1 million engines being cleaned this has happened to my car under your care. I cannot drive my car. I have no indicators and front lights and his comments go claim from your insurance and let you insurance fight with mine. Wow, companies nowadays really don’t take responsibility for their actions and I am appalled. Grabbing at anything and everything to avoid liability. My car went in with no issues and was in the care of SubZero. This is not a situation where a few coins went missing from an ashtray so you can default to we not responsible. This is serious damage to my vehicle. The lack of empathy, urgency and professionalism from SubZero was shocking. I was literally being shooed away to go and sort it out myself. Some tend to forget that certain cars have diagnostics which show one exactly when events took place. I gave them the opportunity to resolve this however they chose arrogance and telling me to sort it out myself, it’s not their problem. Long and short of it, I will never recommend SubZero to anyone and the way I was dealt with by Shon and Armand is not how any customer should be treated. It always amazes me how one changes when dealing with an issue versus selling you the kitchen sink.
0 replies
24 months ago
Still useless
I haven’t bought from Superbalist in about 2 years due to poor service. Guess nothing has changed in 2 years. I could not remove credit card info from their site which to me is a massive risk concerning the age we living in. Lisa P, the agent assisting, firstly didn’t read my first request as she decided to send me a guide on what to do - which I clearly stated I could Not delete it and I need their help. Then more nonsense another day later on what to do… Now why not stop wasting the clients time and just action what they asked the first time? This could have been on the first request, now here we are 6 unnecessary emails later. Needless to say, this is just pathetic.
0 replies
25 months ago
Simple requests a nightmare to resolve.
For an entire week I have been trying to get a simple update changed on my policy… the unit number. To date, this is not done… Discovery highlights - simplicity where you can just send emails to update … there is nothing simple about this. Correspondence to me advises I was phoned but I never answer, however no missed calls. Eventually someone phoned a day or 2 later and I was in a meeting asking them to call back at 2pm. This never happened. More emails asking them to please make the update all details remain the same and no feedback and no adjustment to my policy. This is not the first time, simple requests become a nightmare. I really am not seeing the benefit of constantly chasing Discovery Insure to help me. What is going to happen when I claim and the info is not updated? Then once again, my problem. If anyone can make recommends on another insurer please do.
265 replies
27 months ago
Trustpilot deletes reviews
As I use reviews very often I feel it is also my duty to share my positive and negative experiences so the public can make educated decisions. Even simple reviews on products from consumers helps me make better decisions. So when I share reviews with sites like Trust Pilot and they continuously remove it, I don’t see the point of bothering as they are not sharing full truths. I will stick to Hello Peter.
0 replies
28 months ago
Yaga.co.za - unfair treatment
I have been on Yaga for sometime. Here is my personal opinion and experiences. Yaga is a marketplace where you can sell various items. Unfortunately the site has hundreds of ads of counterfeit items which negatively impacts those trying to sell the real items and trying to run a small business versus a closet clean. I once had a buyer message me via Yaga about how she was ****med on the site with a **** bag and asked for my guidance as she could see my page was legit. I helped and educated her as best as I could but this was rather sad she came to me Vs Yaga. Buyers and sellers should be protected. Shopping: A lot of buyers are constantly trying to drop your prices to ridiculous amounts which makes it difficult to run a small business on Yaga. Support: Yaga contacted me for having some items they wanted verification on, I was given 48 hours to reply. Less than 24 hours later they removed my posts. I find this poor business practise and terrible service. Notification in writing telling me I have 48 hours and Yaga doing something else is ********* and tells me a lot about their business. I complained and was met with excuses rather than an apology to the fact that they gave me 48 hours to reply to resolve and they acted against that. I could deep dive everything here but I am absolutely gutted as I am trying to run a small business and always play by the rules but with this poor practise I must come to terms with this site is not for me as there is no loyalty to a good seller, keeping in mind they make commission off every sale. When it comes to support there was none here, no respect, more like a dictatorship and them just deleting half my business ads without giving me the time what was promised directly from Yaga. Very disappointing and based on my experience I will not recommend Yaga. Good luck to those out there and I hope this helps those trying to start a small business.
0 replies
28 months ago
Yaga - Poor service and no respect for sellers
This is like a bazaar of used goods with everyone trying to ***** you for lower pricing. When you trying to have a small business Yaga treats you like a ***** when they taking 10% of your profits. I had some items that needed verification and was told to reply in 48 hours. Less than 24 hours later they just removed everything. They have no respect for sellers, considering I have been on the app for quite some time but will rather give the benefit of the doubt to some disgruntled buyers who can’t get discounts from you and decide to report your page. I will be leaving this platform due to this lack of support and service. I do not recommend Yaga.
0 replies
30 months ago
Pathetic Service
An entry level bag at 40K, an item of clothing probably another 30K. With such high prices and a luxurious brand you would expect the level of service to be equivalent to the pricing. Unfortunately it’s not… don’t frustrate yourself with this mediocre service. The attitude here seems to be we are 1 of 2 branches in SA so accept the pathetic service as we don’t actually value you as a loyal customer. Rather go spend your money at another luxury brand.
0 replies
Review Distribution
5 Star
6 (12.76595744680851%)
4 Star
1 (2.127659574468085%)
3 Star
1 (2.127659574468085%)
2 Star
5 (10.638297872340425%)
1 Star
34 (72.34042553191489%)