W
Wix.com
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(20%)
1(80%)
5(0%)
4(0%)
3(0%)
2(20%)
1(80%)
Frequently Asked Questions About Wix.com
Wix.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Wix.com across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
Lindi K
1 reviews | Active since Jan 2020
15 Feb 2026, 05:26
Dishonest company
Wix is an incredibly dishonest company out to **** people They make it seem that everyone can use this site to create a website Then once you have paid this huge amount, yes huge for a single South African mom trying to launch a website to stay afloat The then give you the run around of around of multiple different apps none of them user friendly most of them don’t work! As in you can’t even change a picture or a color, you have to be a code writer to be able to do anything The then refuse to give back your hard earned money that they just keep for themselves without helping you This is the most dishonest company I’ve ever had to deal with and I will tell everyone to steer clear, and write my review everywhere Wix should be ashamed of how they treat struggling businesses owners
Helpful (0)
|Replies (0)LK
Lindi K
1 reviews | Active since Jan 2020
15 Feb 2026, 05:26
Dishonest company
Wix is an incredibly dishonest company out to **** people They make it seem that everyone can use this site to create a website Then once you have paid this huge amount, yes huge for a single South African mom trying to launch a website to stay afloat The then give you the run around of around of multiple different apps none of them user friendly most of them don’t work! As in you can’t even change a picture or a color, you have to be a code writer to be able to do anything The then refuse to give back your hard earned money that they just keep for themselves without helping you This is the most dishonest company I’ve ever had to deal with and I will tell everyone to steer clear, and write my review everywhere Wix should be ashamed of how they treat struggling businesses owners
0
Replies (0)KS
uQ
ursula Q
1 reviews | Active since Jan 2020
6 Sept 2025, 16:21
Wix.com - keep looking elsewhere
I have been with Wix for just over a year. Here is my overall experience. The website creation is easy, however you are very limited with SEO. Converting certain key H1 are not allowed. Layouts are removed and you are forced to pick what’s left. Certain items are fixed and you cannot adjust to how you would like it to look. Your main website and mobile site are linked and you have minimum settings for mobile. This is very poor as mobile is a big portion of users. Support tickets can take up to 2 months and you can only interact with support is via live chat. Serious issues, like your site being broken, is a nightmare. There is no priority, no accountability and you are left stranded for days , waiting for these issues to be resolved from Wix’s side. You are just told wait for an email update. Your yearly fee is not as bad as other providers however , their support for critical issues is very poor. This is a big one, as having broken site impacts your brand and loses your sales. Hope this helps and one wanting to start a website.
Helpful (0)
|Replies (0)uQ
ursula Q
1 reviews | Active since Jan 2020
6 Sept 2025, 16:21
Wix.com - keep looking elsewhere
I have been with Wix for just over a year. Here is my overall experience. The website creation is easy, however you are very limited with SEO. Converting certain key H1 are not allowed. Layouts are removed and you are forced to pick what’s left. Certain items are fixed and you cannot adjust to how you would like it to look. Your main website and mobile site are linked and you have minimum settings for mobile. This is very poor as mobile is a big portion of users. Support tickets can take up to 2 months and you can only interact with support is via live chat. Serious issues, like your site being broken, is a nightmare. There is no priority, no accountability and you are left stranded for days , waiting for these issues to be resolved from Wix’s side. You are just told wait for an email update. Your yearly fee is not as bad as other providers however , their support for critical issues is very poor. This is a big one, as having broken site impacts your brand and loses your sales. Hope this helps and one wanting to start a website.
0
Replies (0)HA
Heleen A
1 reviews | Active since Jan 2020
22 Aug 2025, 12:23
Dishonest information regarding refunds
False information on cancellation and refunds. I by accident upgraded my package instead of renewing. I immediately realised my mistake. And although the upgrade had it in big letters that if you cancel within 14 days you can get a refund they are not willing to refund me. I have tried my best chatting online to their "experts". I suddenly do not qualify for a refund. It is ALOT of money in South African Rand
Helpful (0)
|Replies (0)HA
Heleen A
1 reviews | Active since Jan 2020
22 Aug 2025, 12:23
Dishonest information regarding refunds
False information on cancellation and refunds. I by accident upgraded my package instead of renewing. I immediately realised my mistake. And although the upgrade had it in big letters that if you cancel within 14 days you can get a refund they are not willing to refund me. I have tried my best chatting online to their "experts". I suddenly do not qualify for a refund. It is ALOT of money in South African Rand
0
Replies (0)MB
Marina B
1 reviews | Active since Jan 2020
20 Jul 2025, 16:39
Rather use wordpress
They give the option to upgrade your account (for a monthly payment) or buy a domain for a once off fee but what they don't tell you is that you wont be able to connect the domain to your site unless you upgrade your account - so you end up paying for the domain and then the monthly fee just to be able to use the domain.
Helpful (0)
|Replies (0)MB
Marina B
1 reviews | Active since Jan 2020
20 Jul 2025, 16:39
Rather use wordpress
They give the option to upgrade your account (for a monthly payment) or buy a domain for a once off fee but what they don't tell you is that you wont be able to connect the domain to your site unless you upgrade your account - so you end up paying for the domain and then the monthly fee just to be able to use the domain.
0
Replies (0)DB
Dirk B
1 reviews | Active since Jan 2020
10 Mar 2025, 15:09
Funny how they keep on taking my money and the domain never worked
Funny how they keep on taking my money and the domain never worked, I have paid and I have asked so many times for assistance over the last 4 years, No one comes back, I even tried to disable this,
Helpful (0)
|Replies (0)DB
Dirk B
1 reviews | Active since Jan 2020
10 Mar 2025, 15:09
Funny how they keep on taking my money and the domain never worked
Funny how they keep on taking my money and the domain never worked, I have paid and I have asked so many times for assistance over the last 4 years, No one comes back, I even tried to disable this,
0
Replies (0)ZG
Zacharias G
1 reviews | Active since Jan 2020
18 Feb 2025, 19:57
wix.com - sucks.com
I jumped in here and by the looks of things I don't have to say much...
Helpful (0)
|Replies (0)ZG
Zacharias G
1 reviews | Active since Jan 2020
18 Feb 2025, 19:57
wix.com - sucks.com
I jumped in here and by the looks of things I don't have to say much...
0
Replies (0)EVDM
Elri Van Der Merwe
1 reviews | Active since Jan 2020
18 Sept 2024, 14:15
******* Transaction
Wix took money of my credit card for an accounts that don't even exist anymore. They refuse to give me an Invoice or any sort of proof that I own the charges but they kept my credit card details and somehow billed it to an account that I do not own
Helpful (0)
|Replies (0)EVDM
Elri Van Der Merwe
1 reviews | Active since Jan 2020
18 Sept 2024, 14:15
******* Transaction
Wix took money of my credit card for an accounts that don't even exist anymore. They refuse to give me an Invoice or any sort of proof that I own the charges but they kept my credit card details and somehow billed it to an account that I do not own
0
Replies (0)