Bad service

Wouldn't recommend these insurance to friends and family. Had a real bad experience when tried to register for a claim, i was sent from pillar to post. Claim was only registered after 4 days since the accident happened, during the accident i tried calling them and couldn't get hold of them and a tow truck was never sent. I had to organise my own tow truck. They didn't want to pay the tow truck company including storage fee, they wanted me to pay for the cost because i never made use of their services, thats when i told them that all the telephones lines for successo were off, couldn't get hold of them. What were they expecting me to do? Leave my car behind at the accident scene? I really had a difficult time with these insurance. They didn't even want to give me the car rental, saying i should wait for my claim to be finalised first. I told them hell no. Im covered for that and i need you to provide me with a courtesy vehicle and i need to go back to work. Then they gave me a courtesy vehicle after a week begging them for it, im no longer their client and the policy has been cancelled yet their deducted R1184 from my account. I contacted them and they promised to refund, which they never did. I went to the bank and was told fnb no longer reverses debit orders due to covid 19. Guys think before taking these insurance to avoid heartache and disappointment