No Service

Since we have signed the Offer to Purchase on the 08/07/2015 this agency have not at any stage contacted US to update us on the status of our purchase. Even though we have phoned them on numerous occasions to complain about the poor service from both the agents and attorneys, yet Sue-Ann just pulled up her shoulder and ignored us. The agents did not explain to the Attorneys the special terms in the contract correctly (they did not understand them themselves) I had to do that. Somewhere along the line someone lost our original Offer to purchase and the Copy we have is very unclear, some of the pages cannot even be read. There is not much more to complain about their service because there is no service, yet they expect and think they deserve their commission!!! It is now the 25/01/2016 and we are still busy with the purchase and absolutely no contact from the Agency...