Don't Even Bother

This place doesn't even deserve a star Where in your life do you have to take off time of your hour massage to take a shower??????? Well, that is how this spa works!!!!!!! There is no shower/changing room facility outside of the treatment room. So how relaxing can that treatment room be with the bathroom attached to it???? The lady and gent that answered the phones were so rude and did not have any empathy with the situation and just kept on telling me that is how it works and the owner of the hotel is aware of this and it was his decision??? Mr Giles Smith, have you ever been to a spa??? Oh I tell the lady that I have been to many 5 / 4-star spa's in my life and none has their bathroom facilities as part of their treatment room, and she said "sorry we are not like that", absolutely correct, you guys are not even 1 star!!!! Absolutely appalled!!! Anniversary ruined!!!!

I have tried to email the owner giles@sugarhotel.co.za but the emails bounce back and according to OnceMore and Anathi (Floor Manager) the only other person I can talk to is the owner however I informed them to ask him to call me which I am pretty sure they won't

If need be I can send you all the email correspondence I have had with management and also cc'd the owner in to which I have stated above has bounced back

Jason 0788009187