JL
Jason L
Active since Nov 2013
9
Reviews
0
Industries
Reviews
9 reviews41 months ago
Bad Start to 2022 Christmas Thanks takealot
If I could give them a zero I would. I am so so ****ed so about 3 weeks ago I ordered a Ride on Red Ford for my son, and at the stage everything went through payments etc and stock was available. Today the 24th November 2022 they were supposed to deliver this to me. I never received a sms like I normally do so my wife followed up if this delivery is taking place today. The consultant then said he will confirm and about 30 mins later I get a email stating the supplier doesn't have stock and that my money has been credited to my Takealot account. Its so freaking easy for this to have a email sent but they are not the ones who need to explain to their child that the toy they wanted they can't get anymore. I am so so ****ed as someone *****ed up on takealot side as there was stock and to be notified on the day of deliver just upsets me more. I have email the CEO in on my reply email too my order number if takealot wants is 117372075. Worst part is they say no one has stock , so needles to say Christmas is already starting off pretty ****ty and this is all due to Takealot on people that can't do their jobs
0 replies
57 months ago
Don't Even Bother
This place doesn't even deserve a star Where in your life do you have to take off time of your hour massage to take a shower??????? Well, that is how this spa works!!!!!!! There is no shower/changing room facility outside of the treatment room. So how relaxing can that treatment room be with the bathroom attached to it???? The lady and gent that answered the phones were so rude and did not have any empathy with the situation and just kept on telling me that is how it works and the owner of the hotel is aware of this and it was his decision??? Mr Giles Smith, have you ever been to a spa??? Oh I tell the lady that I have been to many 5 / 4-star spa's in my life and none has their bathroom facilities as part of their treatment room, and she said "sorry we are not like that", absolutely correct, you guys are not even 1 star!!!! Absolutely appalled!!! Anniversary ruined!!!! I have tried to email the owner giles@sugarhotel.co.za but the emails bounce back and according to OnceMore and Anathi (Floor Manager) the only other person I can talk to is the owner however I informed them to ask him to call me which I am pretty sure they won't If need be I can send you all the email correspondence I have had with management and also cc'd the owner in to which I have stated above has bounced back Jason 0788009187
0 replies
61 months ago
No Telephone Service
Don't ever try calling either Centurian or Westrand branch as I have been battling to call them for the last 45 minutes the phone rings, no one answers and then after about 4-5 mins they put the phone down, if this is a business then clearly they should hire someone to answer phones and not get people to avoid them. Golfer Club in CPT though is brilliant never ever have issues from them so take some notes @Centurian and Westrand
0 replies
69 months ago
Absolutely Pathetic!!!!
If I could give a -10 review I would, I have a package coming in from the US and the shipping address was incorrect, I was then asked to send a copy of my ID and the tracking number to southafrica@fedex.com, of which I done and got a reff number. this was done last week Thursday, Today I check up on the tracking details and see that the address still has not been updated and is sitting in JHB already which means tomorrow it should be in CPT.This means they going to deliver to the wrong address. I have tried countles times to call the customer care number to speak to someone but the phone rings and then after a few minutes drops Tel 0800033339. How the hell; am I supposed to get this sorted out when there is no other means to comunicate with fedex online as this is the only contactable number.Ther online chat is also pathetic as its controlled by a virtual assistant which helps ****e!!!. Please can a person of high authority call me as I can see me getting my package is going to be a problem, and this won't be the first time.I don't recommend anyone to use Fedex as they pathetic , rather use UPS as I have never had issues from them. Anyone from Fedex can call me on 0788009187, Jason
265 replies
71 months ago
Disgusted Don't EVER deal with Paul Stuurman
If I could give this a -10 I would.This has been the worse service ever form FedEx.I have been waiting for almost a month now for my package. I get that it was checked by customs and that took 2 weeks , however I have been in contact with a guy Paul Ceril Stuurman from FedEx that has been nothing but rubbish in dealing with him I was able to contact him on his signature contact number. And had to follow up with him all the time until this past Monday 8 June 2020 I called in the morning to follow up on this and he informed me that this has now been released from customs and that he will make sure this is delivered the 9 June 2020. I then waited for EOB the 9 June 2020 and sent him another email as he was not contactable via telephone , to which he replied he would follow up for me on this now and get back to me.....THAT WAS THE LAST I HEARD from him. I have sent him countless emails asking him what is going on if they have lost the package and he has not responded to any of my emails and is not contactable.I then called the helpdesk number 3 days later as I have not gotten my package yet so called the number 0800033339 and spoke to a woman by the name of Brenda. I explained the whole situation to her and indicated my disappointment and frustration and how un happy with Paul I am. She then asked me for my tracking number which is 770511962797 and upon checking up she said that it was supposed to be delivered yesterday at which it was not. Brenda then took my contact details and said she would get back to me.....again I am still waiting. I then called back and spoke to another lady asking to speak to Brenda which I was told that it is not possible. I then explained to this lady about the whole ordeal and my frustration once again.She informed me she will email Brenda as she can see that today 12 June 2020 there is still no scheduled delivery.THIS IS PATHETIC I WILL NEVER EVER USE FEDEX AGAIN AND I WILL INFORM THE PEOPLE IN THE US WHO SENT ME THIS PACKAGE I.E. RMOTION TO NEVER USE SOUTH AFRICAS FED EX AGAIN AS THEY ARE PATHETIC AND DONT CARE. MY GUT FEELING IS THAT THEY LOST THE PACKAGE AND DON'T WANT TO INFORM ME.They claim to be the best courier service in the world however I would expect this from the South African post office not from Fed Ex, to me they have a lot to learn on customer service and Paul Stuurman should not be dealing with clients as his attitude is a "don't care one" I would really like someone from a higher up senior or even CEO position to get back to me on this please. I have in an email where I was informed by Paul that they package would be delivered on that Tuesday ie 9 June 2020, however I am still waiting for any feedback and have not received a dam thing yet. my tacking number is 770511962797 My contact number is 0788009187 I need feedback on this package like yesterday , that is the urgency now
263 replies
73 months ago
Forever Greatful
I would just like to share my experience with Sanlam Blue Star specifically a guy by the name of Abdulla Banderker Scenario: In Feb 2020 my father had a major heart attack and was rushed to Panorama via ambulance. Upon getting there we were informed this is an out of hospital network (As my father was at that stage on FlexiFed 1) and that we had to pay a co payment of R6700 of which we done. While waiting from doctors as they had to get authorization for my father to have a emergency triple bypass from Panorama hospital (Because the doctors said they cannot move him to another hospital as it was too dangerous). At that stage we were informed that would the authorization be accepted we would have to use our gap cover, as there will be out of hospital network rates due to this being a non hospital network for FlexiFed 1. During this stressful time my brother and myself was not sure if my father was going to die or not as the authorization, as everyday we were on the phone for hours calling people and trying to find out how long and if the authorization would be approved.This was stressful as my fathers life was in danger and this bypass needed to be done ASAP.It took days before the doctors informed us that they got the go ahead to do the operation. However before the authorization was approved upon waiting and visiting my father there was a guy who was visiting his Family called Abdulla (from Peninsula Bluestart from Sanlam) and he approached us as he could hear we were battling to get the authorization for the triple bypass to be approved , and informed us that he deals with all medical aids and that he over heard our problem and should we not come right to whatsapp him. I promise you this guy was a God sent as we are completely clueless about medical aid. He then spoke to us in order to get the full details of what happened and informed us that this would be treated as a PMB even though it is out of our hospital network because my father was rushed via Ambulance and because there was no other cardio hospitals that had a place for my father. After everything was done (and Abdulla followed up everyday after the operation to find out how my fathers recover was), Abdulla then informed me that any bills I receive from the hospital and FedHealth that I need to send it to a lady by the name of Caroline Du Toit from Fedhealth. Months went by where every statement I got from Fedhealth showed shortfalls and payments that I needed to make. They even deducted the fund from my father Fathers Medical Saving account therefore depleting his savings. Caroline and myself dealt with all the bills and statementss for about three months sending back and forth information. My shortfall that I would have had to submit to Sanlam Gap cover would have been over R100 000, but through Caroline's dedication, she manged to pull off a miracle and resubmitted everything correctly which resulted in my shortfall being R0 , which now meant that nothing needed to be submitted to Gap cover. Besides pulling off this miracle she also managed to get the co payment of R6700 waivered and paid back to our bank accounts from Panorama hospital. I was completely shocked at how she managed to get this right, as I was expecting to pay for the shortfall using the gap cover for my father I took out , however because of this woman she saved me so so much stress . I am very grateful for her help as everyday she worked non stop on this trying to resolve everything,and had the utmost patience everytime I asked a question or sent her an email or statement. She even managed to get the saving in my fathers medical put back as this was not supposed to be deducted causing it to be depleted. I will never forget what they have done for me and my family and to be honest possibly even saving my fathers life ,I wish to say is a big thank you to both Abdulla and to Caroline as without their help I would not have known how to manage this and I hope whoever their managers are that they truly give recognition to them for this , as never in my life have I come across people like this that go way over the extra mile. I think more people is needed like this. I was really a great and wonderful experience to deal with them and I will forever be thankful for them If any of there managers would like to call me to confirm this my number is Jason 0788009187
105 replies
73 months ago
Forever Greatful
I would just like to share my experience with FedHealth specifically a lady by the name of Caroline Du Toit. Scenario: In Feb 2020 my father had a major heart attack and was rushed to Panorama via ambulance. Upon getting there we were informed this is an out of hospital network (As my father was at that stage on FlexiFed 1) and that we had to pay a co payment of R6700 of which we done. While waiting from doctors as they had to get authorization for my father to have a emergency triple bypass from Panorama hospital (Because the doctors said they cannot move him to another hospital as it was too dangerous). At that stage we were informed that would the authorization be accepted we would have to use our gap cover, as there will be out of hospital network rates due to this being a non hospital network for FlexiFed 1. During this stressful time my brother and myself was not sure if my father was going to die or not as the authorization, as everyday we were on the phone for hours calling people and trying to find out how long and if the authorization would be approved.This was stressful as my fathers life was in danger and this bypass needed to be done ASAP.It took days before the doctors informed us that they got the go ahead to do the operation. However before the authorization was approved upon waiting and visiting my father there was a guy who was visiting his Family called Abdulla (from Peninsula Bluestart from Sanlam) and he approached us as he could hear we were battling to get the authorization for the triple bypass to be approved , and informed us that he deals with all medical aids and that he over heard our problem and should we not come right to whatsapp him. I promise you this guy was a God sent as we are completely clueless about medical aid. He then spoke to us in order to get the full details of what happened and informed us that this would be treated as a PMB even though it is out of our hospital network because my father was rushed via Ambulance and because there was no other cardio hospitals that had a place for my father. After everything was done (and Abdulla followed up everyday after the operation to find out how my fathers recover was), Abdulla then informed me that any bills I receive from the hospital and FedHealth that I need to send it to a lady by the name of Caroline Du Toit from Fedhealth. Months went by where every statement I got from Fedhealth showed shortfalls and payments that I needed to make. They even deducted the fund from my father Fathers Medical Saving account therefore depleting his savings. Caroline and myself dealt with all the bills and statementss for about three months sending back and forth information. My shortfall that I would have had to submit to Sanlam Gap cover would have been over R100 000, but through Caroline's dedication, she manged to pull off a miracle and resubmitted everything correctly which resulted in my shortfall being R0 , which now meant that nothing needed to be submitted to Gap cover. Besides pulling off this miracle she also managed to get the co payment of R6700 waivered and paid back to our bank accounts from Panorama hospital. I was completely shocked at how she managed to get this right, as I was expecting to pay for the shortfall using the gap cover for my father I took out , however because of this woman she saved me so so much stress . I am very grateful for her help as everyday she worked non stop on this trying to resolve everything,and had the utmost patience everytime I asked a question or sent her an email or statement. She even managed to get the saving in my fathers medical put back as this was not supposed to be deducted causing it to be depleted. I will never forget what they have done for me and my family and to be honest possibly even saving my fathers life ,I wish to say is a big thank you to both Abdulla and to Caroline as without their help I would not have known how to manage this and I hope whoever their managers are that they truly give recognition to them for this , as never in my life have I come across people like this that go way over the extra mile. I think more people is needed like this. I was really a great and wonderful experience to deal with them and I will forever be thankful for them If any of there managers would like to call me to confirm this my number is Jason 0788009187
0 replies
73 months ago
Greatful for all the assiatnce
I would just like to share my experience with FedHealth specifically a lady by the name of Caroline Du Toit. Scenario: In Feb 2020 my father had a major heart attack and was rushed to Panorama via ambulance. Upon getting there we were informed this is an out of hospital network (As my father was at that stage on FlexiFed 1) and that we had to pay a co payment of R6700 of which we done. While waiting from doctors as they had to get authorization for my father to have a emergency triple bypass from Panorama hospital (Because the doctors said they cannot move him to another hospital as it was too dangerous). At that stage we were informed that would the authorization be accepted we would have to use our gap cover, as there will be out of hospital network rates due to this being a non hospital network for FlexiFed 1. During this stressful time my brother and myself was not sure if my father was going to die or not as the authorization, as everyday we were on the phone for hours calling people and trying to find out how long and if the authorization would be approved.This was stressful as my fathers life was in danger and this bypass needed to be done ASAP.It took days before the doctors informed us that they got the go ahead to do the operation. However before the authorization was approved upon waiting and visiting my father there was a guy who was visiting his Family called Abdulla (from Peninsula Bluestart from Sanlam) and he approached us as he could hear we were battling to get the authorization for the triple bypass to be approved , and informed us that he deals with all medical aids and that he over heard our problem and should we not come right to whatsapp him. I promise you this guy was a God sent as we are completely clueless about medical aid. He then spoke to us in order to get the full details of what happened and informed us that this would be treated as a PMB even though it is out of our hospital network because my father was rushed via Ambulance and because there was no other cardio hospitals that had a place for my father. After everything was done (and Abdulla followed up everyday after the operation to find out how my fathers recover was), Abdulla then informed me that any bills I receive from the hospital and FedHealth that I need to send it to a lady by the name of Caroline Du Toit from Fedhealth. Months went by where every statement I got from Fedhealth showed shortfalls and payments that I needed to make. They even deducted the fund from my father Fathers Medical Saving account therefore depleting his savings. Caroline and myself dealt with all the bills and statementss for about three months sending back and forth information. My shortfall that I would have had to submit to Sanlam Gap cover would have been over R100 000, but through Caroline's dedication, she manged to pull off a miracle and resubmitted everything correctly which resulted in my shortfall being R0 , which now meant that nothing needed to be submitted to Gap cover. Besides pulling off this miracle she also managed to get the co payment of R6700 waivered and paid back to our bank accounts from Panorama hospital. I was completely shocked at how she managed to get this right, as I was expecting to pay for the shortfall using the gap cover for my father I took out , however because of this woman she saved me so so much stress . I am very grateful for her help as everyday she worked non stop on this trying to resolve everything,and had the utmost patience everytime I asked a question or sent her an email or statement. She even managed to get the saving in my fathers medical put back as this was not supposed to be deducted causing it to be depleted. I will never forget what they have done for me and my family and to be honest possibly even saving my fathers life ,I wish to say is a big thank you to both Abdulla and to Caroline as without their help I would not have known how to manage this and I hope whoever their managers are that they truly give recognition to them for this , as never in my life have I come across people like this that go way over the extra mile. I think more people is needed like this. I was really a great and wonderful experience to deal with them and I will forever be thankful for them If any of there managers would like to call me to confirm this my number is Jason 0788009187
105 replies
117 months ago
Hygiene and Terrible Customer Service
<p>Wow where do I begin, I have ordered a few times from this restaurant while working weekends, here is a list of my problems with them so this was not a once off problem.</p> <p>1. I ordered their Cheese Burger with A SALAD, when I got back to the office I saw there is no salad, I then called the owner informing him that there is no salad with my burger and he opologised. I informed him I will order the same again tomorrow and please to make sure there is a salad this time. The next day my colleague went out to get the food and low and behold I had a look to see if there was salad with my burger and once agin nothing. I then confronted my colleague as I asked him to make sure there is salad with the burger and he informed me when he asked if there was salad with the burger, they said yes and pointed to a piece of lettuce on the burger. I googled salad and this is what a SALAD is https://www.google.co.za/search?q=salad&biw=1600&bih=810&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiW6qGSsJbPAhUqAcAKHREUAlEQ_AUIBigB, as you can see it does not just consist of lettuce. To me this is false advertising.</p> <p>2. My second experience was just as bad as when I ordered the same burger a few weeks afterward (Still only lettuce no salad), the patty was extreamly salty and tasted disgusting. I confronted my colleagues at work and asked if there food was salty too to which one of them replied yes it was.</p> <p>3. Thirdly and lastly , today ordered the same burger and low and behold the patty was completely raw, so I threw this in the dustbin.My colleague also ordered rice with his food and behold he got noodles instead</p> <p> </p> <p>I think there is a serious problem with service with this place and I am nothing but disgusted for them to call themsleves a restaurant</p> <p> </p> <p>They have even had a recent price increase which is understandable but to pay for this quality and type of customer service , is rediculous. Needles to say I would never eat there again as my patience is up now</p> <p>I thought I would inform you of this matter as I can gurantee I am not the only one experiencing this lack of service</p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)