Either a **** or poor customer service

This is a **** and no customer service or support what so ever. Placed my order on Saturday via ozow. On Summaries SA it stated payment is pending.I thus send the prove of payment and all the info to SummariesSA not only via email but via WhatsApp as well. I asked for assistance, they received and read the message, but not not even so much as a "Hello, we will look into it". Or Hello how can we assist. Poor service.