Edwanae the rude n racist

Worst first experience ever ,I called to get feedback on my car ,the repair consultant she(Edwanae) is very rude and racist,she does not want me to ask questions about the progress of my car ,they got authorisation since the 21 July even now they are waiting for the parts from Toyota, she (Edwanae)does not hv ETA for the parts n i should not ask but keep quiet or speak to my insurance cause she is making a plan for me !!!Wat plan ? Don’t ask!n she hangs up the phone on me !