Such poor hospitality and utterly unprofessional

Sun and Stars Lodge in Benoni wow! 🚮They don't even deserve a star at all. Zero stars is what they deserve. We got there 14/06/2024 at 10pm at night. When we arrived the gate was closed and the intercom was not working. Called the contact number listed under the business contact and the lady said they are fully booked, when I told her that I paid and got a booking confirmation she said she will get with the house keeper and get back to me as there might be a double booking. Like really? We waited for 10 minutes waiting for her to come. Imagine two ladies waiting outside the gate on a cold winter night in South Africa. She isn't even care about our safety. I don't even understand how their booking system double books didn't make sense to me. The when she finally arrived he had to wait an extra 20 minutes for them to prepare our room. Totally unprofessional. When we got to our room she didn't even have the decency to show us around or tell us if there was wifi or give us the password. Didn't show us the bathroom, there was supposed to be tea, coffee, sugar and water but there was none just a kettle. She didn't even tell us what time will breakfast will be served or where should we check out since it seemed like they don't even have a reception area. When we made the booking it clearly said there was breakfast included but everyone seemed confused when we asked them about our breakfast and told us to call the owner who was nowhere to be found and didn't answer any of our calls after 4 attempts of calling we ended up just leaving.