Poor Service

I'm a member of Sun International Vacation Club (Sun City's Sun Vacation Club) In my latest experience and interaction with their accounts department, was absolutely shocking. Exept for one appology after the other, they is no urgency to resolve a issue or query. You can ask ask to speak to a manager, but s manager is just never available. Over the course of week, I have left 4 msg requesting for the accounts Manager, Losknee to call me back, but just getting no responds.