LET THE BUYER BEWARE!

I purchased A pair of sunglasses last Friday as a gift for a friend last Friday. I paid for that with my FNB Debit card, and to my horror, discovered that they had actually charged me R 37,000. My friend actually picked it up, and, being unable to make contact with me, she headed back to Sunglass Hut, Somerset West and produced the receipt for R3700 and the card amount of R37,000. I wasn't concerned as I assumed the card could be simply reversed on the card and all would be fine. But they refused to do that because for some reason this refund could only be made into my bank account in 3 working days! This sounded astonishing to me and it made no sense at all. I hurried over to my bank and they couldn't understand this either. It turned out that I only had R137 left in my account that had to last me until Tuesday (3 working days) . I went back to Sunglass Hut seething with rage! Apparently they had tried calling me for days, although they were never able to reach me, as it turned out that they were dialling some fictitious number that made no sense whatsoever. This had all come about by being served by a trainee, who is obviously dyslexic and had created this whole mess! AND they refused to reverse and credit the card. Absolutely disgusting!