S4
Sunglasses 4u
Claimed Business
S4
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kyla M
1 reviews | Active since Jan 2020
10 Nov 2018, 06:31
Great customer service
Yesterday I strolled past your store in Northgate and decided to stop and see the specials. Your employee, Thobile, greeted me with such warmth that I actually ended up buying a pair of sunglasses after only intending to “window shop”. As I tried on several pairs, we got to talking about the challenges I was facing. She used her own challenges (far worse than mine) to help comfort and encourage me . While I am quite a wimp about my condition, Thobile showed tremendous calm and courage about her situation and offered me so much love and support. I’m taking my husband back there today to get his own pair of sunglasses because I want to see her again and feel that she deserves commission from them. I have never been met with such warm, genuine customer service and such a polite and helpful disposition. Thobile lives up to the meaning of her name and gives me hope that I will be OK one day. Thank you!
Helpful (0)
|Replies (0)KM
Kyla M
1 reviews | Active since Jan 2020
10 Nov 2018, 06:31
Great customer service
Yesterday I strolled past your store in Northgate and decided to stop and see the specials. Your employee, Thobile, greeted me with such warmth that I actually ended up buying a pair of sunglasses after only intending to “window shop”. As I tried on several pairs, we got to talking about the challenges I was facing. She used her own challenges (far worse than mine) to help comfort and encourage me . While I am quite a wimp about my condition, Thobile showed tremendous calm and courage about her situation and offered me so much love and support. I’m taking my husband back there today to get his own pair of sunglasses because I want to see her again and feel that she deserves commission from them. I have never been met with such warm, genuine customer service and such a polite and helpful disposition. Thobile lives up to the meaning of her name and gives me hope that I will be OK one day. Thank you!
0
Replies (0)LC
Lenen C
1 reviews | Active since Jan 2020
15 Nov 2015, 12:07
Shocking Customer Service provided by staff
I purchased a pair of ray ban at the end of August 2015. After a few uses I realized the lens was cracking at the point it was attached to the frame. I took it to Sunglasses 4u on the 1 Nov 2015. Beverley advised us that it was a factory fault and she had similar problems and will need to contact the supplier to replace me with a new one which should take about ten days. I called her today the 15 November to follow up. She was rude, raised her voice saying she could not provide me with an exact date. Being annoyed at this stage I mentioned to her that she should refund me as she could not provide a replacement within a reasonable time .She become extremely cross and stated that the Consumer Protection Act did not stipulate that she needs to do that. I then asked her for her manager or owners details and she slammed the phone to my ear. She refused to take my calls when I called her and put the temp worker Racheal to speak to me . Rachael refused to provide me with her surname or owners details . I contacted centre manager who contacted Bevelery and she still refused to provide them with information. Clearly we have pathetic service from someone who just cared about the sale.
Helpful (0)
|Replies (0)LC
Lenen C
1 reviews | Active since Jan 2020
15 Nov 2015, 12:07
Shocking Customer Service provided by staff
I purchased a pair of ray ban at the end of August 2015. After a few uses I realized the lens was cracking at the point it was attached to the frame. I took it to Sunglasses 4u on the 1 Nov 2015. Beverley advised us that it was a factory fault and she had similar problems and will need to contact the supplier to replace me with a new one which should take about ten days. I called her today the 15 November to follow up. She was rude, raised her voice saying she could not provide me with an exact date. Being annoyed at this stage I mentioned to her that she should refund me as she could not provide a replacement within a reasonable time .She become extremely cross and stated that the Consumer Protection Act did not stipulate that she needs to do that. I then asked her for her manager or owners details and she slammed the phone to my ear. She refused to take my calls when I called her and put the temp worker Racheal to speak to me . Rachael refused to provide me with her surname or owners details . I contacted centre manager who contacted Bevelery and she still refused to provide them with information. Clearly we have pathetic service from someone who just cared about the sale.
0
Replies (0)