KM
Kyla M
Active since Jan 2012
11
Reviews
0
Industries
Reviews
11 reviews78 months ago
Terrible and deceitful customer service
I closed my Discovery account earlier this year after sending multiple emails and receiving lies and false promises from Discovery. It took weeks to find someone competent who closed it. I was told that if the account was debited it would reopen, NOT if the card was credited. I was spontaneously refunded to my old Discovery card for a recalled product I got on Amazon earlier this year. The account was reopened and I was sent a statement. Amazon told me to contact Discovery. Despite multiple emails to Discovery since Monday I cannot get a reply from any accounts. I have even tried them on Facebook Messenger but I’m being ignored there too. I can’t access the funds because my profile no longer exists with Discovery and the message on screen is that I am not authorized to access my profile. I now live in the USA and I desperately want to be rid of Discovery forever. They can keep the funds in the account. I just want it CLOSED. I will not ever recommend Discovery for anything and regret being a loyal client for years.
210 replies
84 months ago
Discovery card incompetence
I have tried and tried to cancel my Discovery card since moving to the USA. I have sent all the relevant forms over a month ago, followed up several times, and been told that my account will be closed within 2 days two weeks ago! The only debits coming off my account are Discovery’s account and membership charges, which I suppose they will happily take up despite the fact that I am not using my card and have tried several times to cancel it. Even after saying I am in the USA and can’t be reached on my South African number, they still send an email saying they can’t reach me on my South African number. Why do you need to call, Discovery? I followed all the procedures and rules and STILL you want to keep delaying and keep charging me? I am so glad to be away from Discovery medical aid but now I cannot shake them with this card. I expect a refund for this month’s membership and account fees. Extortionate company!
56 replies
90 months ago
Best customer service at any retail outlet I have ever been to
I went to Edgar’s Northgate yesterday and was blown away by how tremendously helpful and proactive EVERY member of staff was as I wandered through the store. I was approached by someone new in each section with a warm smile and great energy. I ended up spending way more money than I can justify, but I was just happy and excited to be in such a cheerful place. I noticed that all the other customers were happy too and I am sure it’s because each employee treated us as VIP clients. I stayed longer than I should have because everyone needs that kind of positivity on a Friday. I forgot to go to Woolworths and it was closed by the time I got there but I don’t regret the vast amount of time I spent at Edgars. Thank you for having such fun, proactive, and helpful employees.
105 replies
90 months ago
Great customer service
Yesterday I strolled past your store in Northgate and decided to stop and see the specials. Your employee, Thobile, greeted me with such warmth that I actually ended up buying a pair of sunglasses after only intending to “window shop”. As I tried on several pairs, we got to talking about the challenges I was facing. She used her own challenges (far worse than mine) to help comfort and encourage me . While I am quite a wimp about my condition, Thobile showed tremendous calm and courage about her situation and offered me so much love and support. I’m taking my husband back there today to get his own pair of sunglasses because I want to see her again and feel that she deserves commission from them. I have never been met with such warm, genuine customer service and such a polite and helpful disposition. Thobile lives up to the meaning of her name and gives me hope that I will be OK one day. Thank you!
0 replies
94 months ago
#1 Nurse
I went to NHC Honeydew Ampath yesterday and today for tests. It was a lot and I was feeling quite overwhelmed. I felt fine after yesterday’s tests but this morning I felt very faint and ill (I am prone to fainting from low blood pressure). Angie was absolutely incredible. I didn’t feel the needle enter my vein and we had some good laughs. When I was sick this morning she rushed around to find resources to make me feel better and she was so kind and gentle. I’ve never enjoyed the experience of getting blood taken but Angie made it worthwhile. She is a stellar employee and a wonderful person. No more Lancet for me.
0 replies
98 months ago
Escentia oils are the best
My mom always used essential oils and there were some great brands then that still exist now. I, too, use essential oils and without a doubt Escentia is the best I have ever used. I have fibromyalgia and find that particular oils in my bath make a difference. I even tried a blind trial with my husband (I didn’t know which brand he put in my bath on two nights) and could tell the difference within half an hour. Escentia is a superior product and a local #greatbusiness, which means great prices for a great brand.
0 replies
98 months ago
Awesome attendants
I would like to state from the outset that I am NOT reviewing SAA but rather the air support team. I had an amazing experience with the service and kindness of the attendants on my flight yesterday from Mauritius. They were effecient, calm, helpful, and kind. Mpho in particular was incredible and made the painful experience of broken screens bearable. Attendants like that are what will make SAA soar to greater heights and be a #greatbusiness. Thank you to all SAA staff. You’re awesome.
0 replies
101 months ago
Debiting account after cancellation
Telkom’s ADSL service was terrible so we cancelled in October, effective end November. We received confirmation of the request and followed up four times via call, email, and Facebook messenger. Our account was still debited after this despite the fact that we have not used the services at all in December. This money has been debited illegally and constitutes theft. It is impossible to get help from Telkom and I am very, very happy with our move to Vumatel and RocketNet. RocketNet has amazing customer service. I am beyond disappointed in Telkom and will be sure to protect as many people as I can reach from the corrupt provider that is Telkom.
316 replies
108 months ago
Great, friendly service
<p>I went to Capago in Sandton this morning to apply for my visa. I have an internal injury and was not feeling well at all. I was told that my photos didn't comply and staff members were very friendly as they helped me get the correct photos done there, which I greatly appreciated. I was most appreciative, however, of the person who helped me with my application--Charity Sibanda. She could see I was not well and showed deep empathy while trying to process my application rapidly so that I could leave. She was extremely gracious, offering me the possibility of sitting while she went through my documents. I had the wrong information in my documents and she explained kindly how I could use the computers provided to get the documents I needed. She showed great patience even when I became flustered. I was also treated very kindly by the lady who took my finger prints. I am really grateful to Capago for having great staff and the resources available to obtain necessary documents. Thank you for your exceptional service.</p>
0 replies
125 months ago
Best family restaurant
My family has been going to Luigi's since it opened and the experience is always amazing. Shelton knows everyone so well that when I walked in tonight he immediately asked when I got back - I've been away for four months - and gave me such a warm reception. I just love going there. The service is always incredible too
0 replies
Review Distribution
5 Star
8 (72.72727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (27.272727272727273%)