No feedback or Response

On 23 December 2015 I called Sylvia at Sunnyfield Packing. My complaint was as follows: I bought their basmati rice at Spar in Kuils River and when I cooked it, it did not look like, smell or taste like basmati rice. It was just ordinary long grain rice packed in a basmati rice packet. She asked me to submit an email with my complain, which I did.She responded by saying they will attend to it in January and that the 2 kg and 5 kg are not packed by them, they receive it already packed from the supplier. On 19 February I called again. Sylvia said their computer system crashed, their IT guys could not retrieve anything and I had to send another mail with my contact details and the nature of my complaint. They will send a rep from Cape Town to see if my complain is valid. So I sent another mail with the relevant details. It is now the end of March and I am still waiting to hear from them. I just find it odd that a business have no back up system for their computers. As I am unemployed, I can ill afford unnecessary telephone calls.