Poor service

Hi

Can you please assist on this matter ,i was promised for a freezer room to be installed till today they haven’t and refusing to pay my money they keep making empty promises Sent from my iPhone

Begin forwarded message:

From: Malusi Mbhele <***> Date: 18 March 2026

I am writing to lodge a formal complaint regarding my recent experience with your Johannesburg branch, specifically with salesmen Shaheed and Obre, and manager Lorenzo.

On 2/03/2026 I paid R106,000 for a cold room and freezer room. Shortly after, due to unforeseen circumstances (a car accident), I requested to cancel the cold room order. Despite my right to cancel, Shaheed and Lorenzo refused and treated me rudely. Lorenzo even insulted me over the phone, using profanity, and later blocked my calls and WhatsApp messages.

I then drove to Durban and spoke with Zahire, who handled the matter professionally and ethically. We agreed that R30,000 would be refunded and R15,000 would remain as store credit. Zahire’s intervention was the only positive part of this experience.

However, despite repeated follow-ups, I have not received my refund. Calls are ignored, promises of video proof of the freezer room were not honored, and communication remains unprofessional.

This behavior is unacceptable for a company that claims to serve customers with integrity. I demand immediate resolution of my refund and an apology for the misconduct of your Johannesburg staff.

If this matter is not resolved promptly, I will continue to escalate it publicly, including on HelloPeter, to warn other customers about the ********* practices I experienced.

Sincerely, Malusi

Sent from my iPhone