sunstore.co.za
4.5|15 reviews
ON
Olof N
1 reviews | Active since Member
29 Aug 2025, 20:26
Shocking treatment of us customers.
Prepaid goods. The supplier doesn't answer any information on shipping date. I can not operate without information about my goods. Ridiculous.
Helpful (0)
Replies (53)0
Replies (53)sunstore.co.za's replyOfficial
24 Sept 2025, 16:51 Good day Olof
We sincerely apologise for the frustration and inconvenience you experienced with your recent order. Your concerns about communication and order updates are valid, and we take them seriously.
Our company has gone through significant internal changes, which unfortunately impacted on our service levels. We understand this caused delays and gaps in communication, and we regret that it affected your experience with us.
We are pleased to share that we have now stabilised our operations and put measures in place to ensure that customers once again receive the level of service and reliability they have been used to from Sunstore. This includes on-time processing and timeously responding to all emails and calls.
Thanks for your feedback.
RegardsThe Sunstore Team
We sincerely apologise for the frustration and inconvenience you experienced with your recent order. Your concerns about communication and order updates are valid, and we take them seriously.
Our company has gone through significant internal changes, which unfortunately impacted on our service levels. We understand this caused delays and gaps in communication, and we regret that it affected your experience with us.
We are pleased to share that we have now stabilised our operations and put measures in place to ensure that customers once again receive the level of service and reliability they have been used to from Sunstore. This includes on-time processing and timeously responding to all emails and calls.
Thanks for your feedback.
RegardsThe Sunstore Team
Best regards,
sunstore.co.za's reply24 Sept 2025, 16:51
Official
Good day Olof
We sincerely apologise for the frustration and inconvenience you experienced with your recent order. Your concerns about communication and order updates are valid, and we take them seriously.
Our company has gone through significant internal changes, which unfortunately impacted on our service levels. We understand this caused delays and gaps in communication, and we regret that it affected your experience with us.
We are pleased to share that we have now stabilised our operations and put measures in place to ensure that customers once again receive the level of service and reliability they have been used to from Sunstore. This includes on-time processing and timeously responding to all emails and calls.
Thanks for your feedback.
RegardsThe Sunstore Team
We sincerely apologise for the frustration and inconvenience you experienced with your recent order. Your concerns about communication and order updates are valid, and we take them seriously.
Our company has gone through significant internal changes, which unfortunately impacted on our service levels. We understand this caused delays and gaps in communication, and we regret that it affected your experience with us.
We are pleased to share that we have now stabilised our operations and put measures in place to ensure that customers once again receive the level of service and reliability they have been used to from Sunstore. This includes on-time processing and timeously responding to all emails and calls.
Thanks for your feedback.
RegardsThe Sunstore Team
Best regards,