SUNYOU useless

Why do we have to put a star cause they do not deserve anything, SUNYOU 4 months later still waiting to my parcels that I needed for Easter was shipped end of Jan arrived in the country in Feb till now is with SUNYOU in transit no communication,I order through eBay,I do not know why they do not use SA post office at least you can go and shout at someone and take out your frustrations,SUNYOU you can't don't even know where their offices are, the seller says I shipped your parcel it's out of my hands!Pity as a customer you can not choose how your parcel is shipped!