1 reviews | Active since Member
3 years ago I took my car to super auto Centre to attend a "Drivetrain" malfunction. I was charged R49 526.00 to do the repairs as per the invoice.
The car ended up being at super auto centre for closed to 3 months. On the 10th of July 2018 I got the car back and fully paid the R49 526.00 2 minutes after driving the car, the "drivetrain" malfunction popped up again. I called the garage immediately and they said I should continue driving the car, that "drivetrain" caution will disappear.
I was totally confused cause that drivetrain caution sign was the main reason I brought the car to them yet that sign is still popping up. That happened on a Friday, they said I should bring back the car to them on the coming Monday, that same Friday I started smelling a burning coming from the engine, as I open the bonnet to cause, there was a piece of plastic which was melting out due to the heat.
So for my safety and other motorists safety I called a professional to do a diagnostic test, which he did. When I took the car back to super auto Centre on Monday the owner (Feroz) said they won't fix my car because I've involved a 3rd party yet they couldn't fix my car for 3 months.
So I ended up with a car that's not fixed, R49 526.00 down the drain and ironically the garage is RMI and MIQ approved. I paid the required amount for RMI to intervene as I being robbed and abused, till this day I haven't received any feedback from RMI. MIQ replied to my complaint after a couple of months and they replied with a wrong complaint case. I even tried to involve lawyers but due to financial difficulties I couldn't continue.
We all think RMI is there to protect us as clients but sometimes they side with robbers. I was robbed of R49 526.00 plus R350 RMI fees plus R4000 lawyer fees plus 3 months of not having a car.
I don't wish that to happen to anyone especially if you're a new car owner I almost went into depression but this is the reality of our country.
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