Sub-Par Service, Lack of Accountability, and Non-Delivery After R10,000 Payment

I am lodging this complaint regarding the appalling service, poor communication, and complete lack of accountability experienced with Super Fairings SA after placing a paid order (31746) that has yet to be fulfilled weeks later. My Order and Payment: On 20 September 2025, I placed and paid for a Honda CBR 1000RR 2007 Fairing Kit that was listed as in stock. My funds of R10,000 were transferred to Super Fairings SA and are still in their account. Chronology of Failures: 1. False Shipping Update (22-23 September): My order status was updated to "shipped" with a waybill on September 22nd. On September 23rd, when I queried the lack of movement with the courier, a sales representative confirmed via a short, unprofessional WhatsApp message that the order was never shipped because it was missing pieces. (OR0001000053) 2. Delayed Delivery: I was advised that I could wait for the next shipment, estimated for beginning/mid-October. I chose to wait, hoping to maintain business with Super Fairings SA based on prior positive feedback. 3. Communication Black Hole: I have been forced to initiate all subsequent communication. I have sent multiple emails that were responded to with a generic "please contact our WhatsApp numbers," despite the company website advising to use the email for queries and orders. This suggests an unwillingness to engage professionally outside of a single channel. 4. Misleading Stock Update (10-13 October): o I contacted the company and was advised that the new kits arrived on 10 October 2025 and the website would be updated over the weekend. o The website was not updated. o On 13 October 2025, I was told the website would be updated before 5 pm. o The website was partially updated, but the kit for my specific model was not updated. I was then told they were "still busy on it." Summary of Grievances: • Zero Ownership/Accountability: The company failed to notify me that the "in stock" kit was incomplete before I contacted them, and I was only informed via a blunt WhatsApp response. • Terrible Communication: The company is unresponsive via email, forcing customers to chase updates on WhatsApp and even Facebook. I have spent weeks chasing an order that was paid for in full. • Non-Delivery: Super Fairings SA is currently holding R10,000 of my money, and I have nothing to show for it. Desired Resolution: I have been exceptionally patient, but the service, communication, and inability to resolve a simple stock/shipping issue is unacceptable. I demand an immediate, definitive update on the status of my paid order with a guaranteed shipping date. I sincerely hope the owner of Super Fairings SA sees this and takes immediate corrective action to address this matter and the fundamental issues with their service model.