Bad service from Superb hyper stanger

I've been placing online orders with superb hyper for over 3 months now, and so has my neighbor, we've done more than 8 orders and with my recent order they stated they could not deliver our order because it is out of their region, however they do orders further past my area, moreover I did not have issues before, and when I complained they just told me that there's a new manager and they'll get back to me which they didn't and I've emailed them but got no response