NL
Nivi L
Active since May 2022
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Terrible Service From Vodacom SA
No Network Since 10 February 2026 – No Feedback or Resolution from Vodacom South Africa I am extremely frustrated with the lack of service and feedback from Vodacom South Africa. We have had no network coverage since 10 February 2026. This issue was reported, yet to date we have not received any assistance or meaningful feedback. This is unacceptable. We rely on the network for communication, work, and access to essential online services. Being without network for this long has caused major inconvenience and disruption. On top of that, we have purchased gigabytes of data that we are unable to use due to the network outage. Our data is going to expire — who is going to compensate us for the unused data? It is unfair for customers to lose paid-for data because of an issue on Vodacom’s side. They have since sent me an sms stating that the issue was resolved and the query has been closed how can they close a query without informing us, i purchased more data when i received that sms about it being resolved but it hasnt been resolved and now im left stranded with data that im unable to use and i lose gigs of data last week as well. We need: -Urgent resolution of the network issue-Compensation or extension for the data that we are unable to use due to this outage. This level of service is extremely disappointing. We expect immediate attention to this matter.
53 replies
2 months ago
No Network Since 10 February 2026 – No Feedback or Resolution from Vodacom South Africa
I am extremely frustrated with the lack of service and feedback from Vodacom South Africa. We have had no network coverage since 10 February 2026. This issue was reported, yet to date we have not received any assistance or meaningful feedback. Every time we follow up, we are simply told that we need to wait because there is no information available. This is unacceptable. We rely on the network for communication, work, and access to essential online services. Being without network for this long has caused major inconvenience and disruption. On top of that, we have purchased gigabytes of data that we are unable to use due to the network outage. Our data is going to expire — who is going to compensate us for the unused data? It is unfair for customers to lose paid-for data because of an issue on Vodacom’s side. We need: -Urgent resolution of the network issue. -Clear communication and updates on what is happening. -Compensation or extension for the data that we are unable to use due to this outage. This level of service is extremely disappointing. We expect immediate attention to this matter.
112 replies
17 months ago
Bad service from Superb hyper stanger
I've been placing online orders with superb hyper for over 3 months now, and so has my neighbor, we've done more than 8 orders and with my recent order they stated they could not deliver our order because it is out of their region, however they do orders further past my area, moreover I did not have issues before, and when I complained they just told me that there's a new manager and they'll get back to me which they didn't and I've emailed them but got no response
0 replies
21 months ago
Vodacoms unprofessionalism
I was due for contract renewal in April and with much hassle and over about 20 calls back and forth with numerous agents all providing me with different options and information and thereafter proceeding to do the incorrect thing , when I only wanted to renew my contract as it was, I was told that there will be a anual fee increase In April (the same month i was renewing my contract) which I agreed upon and my total bill was R194 that included the fee increase however at the beginning of May I was charged a higher amount and again contacted the call center to which no one was able to assist and kept referring me to other people, finally after more back and forth they managed to sort the pricing issue out in June, this month I receive an invoice and statement and my fees are not the same as last month I don't even understand how it can change every month without anyone contacting me , but this is totally unacceptable, i am shocked by the incompetence of vodacom this year I was contacted and told that I will be charged a different fee every month for VAT purposes however in my previous invoice it stated VAT included , how is it possible to charge a customer different fees every month based on a set contract , the agent there after closed my query without getting back to me, I received an sms stating that my query was attended to which it wasn't, I am actually appalled by this .
106 replies
22 months ago
Vodacoms incompetence
I was due for contract renewal in April and with much hassle and over about 20 calls back and forth with numerous agents all providing me with different options and information and thereafter proceeding to do the incorrect thing , when I only wanted to renew my contract as it was, I was told that there will be a anual fee increase In April (the same month i was renewing my contract) which I agreed upon and my total bill was R194 that included the fee increase however at the beginning of May I was charged a higher amount and again contacted the call center to which no one was able to assist and kept referring me to other people, finally after more back and forth they managed to sort the pricing issue out in June, this month I receive an invoice and statement and my fees are not the same as last month I don't even understand how it can change every month without anyone contacting me , but this is totally unacceptable, i am shocked by the incompetence of vodacom this year
106 replies
23 months ago
Vodacoms unprofessionalism
I upgraded/renewed my contract last month after much hassle and back and forth with over 10 vodacom agents , I finally received a quote of R194, which I was told is the final amount for my monthly installment,( there was a yearly increase which I understand and was told that my final amount of R194 includes that increase ,even the quote I received by the agent states That it will be R194 after everything, and besides that i upgraded my contract after the 1st of april which means initially i was already paying the increase for my April bill, only later on in the month did I upgrade so how can they be charging me twice for the yearly increase ) this month vodacom deducts R208 after contacting them several times they tell me that I have to pay that extra amount for the yearly increase but I have the invoice as proof that my final amount is supposed to be R194 which they refuse to acknowledge, the agents kept transferring me to another department and did not explain anything In detail at all , and then they say it was my fault. This by far is the worst experience I've had with vodacom
106 replies
23 months ago
Vodacoms unprofessionalism
I upgraded/renewed my contract last month after much hassle and back and forth with over 10 vodacom agents , I finally received a quote of R194, which I was told is the final amount for my monthly installment,( there was a yearly increase which I understand and was told that my final amount of R194 includes that increase ,even the quote I received by the agent states That it will be R194 after everything, and besides that i upgraded my contract after the 1st of april which means initially i was already paying the increase for my April bill, only later on in the month did I upgrade so how can they be charging me twice for the yearly increase ) this month vodacom deducts R208 after contacting them several times they tell me that I have to pay that extra amount for the yearly increase but I have the invoice as proof that my final amount is supposed to be R194 which they refuse to acknowledge, the agents keep transferring me to another department and are *********** and do not explain anything In detail at all , and then they say it was my fault. This by far is the worst experience I've had with vodacom
0 replies
24 months ago
Vodacom upgrades department Poor service
I was due for an upgrade and I spoke to an agent who then removed certain of my discounts that I have been getting without explaining anything to me , she then stated that I should call customer care and they'll be able to assist me however they stated that the agent that removed it was supposed to explain everything to me which she didn't, after speaking to about 6 other agents and being transfered to numerous departments I was told that the first agent removed all my promotional discounts which if she didn't do I would still be able to have the same products that I did have before, I am very disappointed in the experience I currently had with vodacom as nothing was explained to me before processing anything
0 replies
28 months ago
Poor service at MTN
I kept getting a sim not provisioned pop up message and I am not able to make and receive calls , I emailed the customer care and was told that because I did not make any purchases within the last 90 days my number was recycled, however I last purchased airtime and data a week ago, I've been with MTN for over the past 5 years and this is totally unprofessional, they take ages to respond to my emails and I have no other way of contacting them since I cannot phone them
0 replies
48 months ago
Poor service MTN
I haven't had network since March 30th 2022, I've been phoning Mtn everyday and they keep saying that the tower has been vandalized and they technicians are working on it yet nothing has been done, i am university student therefore I need network connection, I've had more than 30 gigs of data go to waste and they refuse to reimburse me absolutely poor service
0 replies
Review Distribution
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1 Star
12 (100%)