Pathetic support

So their support email: support@supercell.mail.helpshift.com Are unable to help, because I need to contact them via the in-game support, fine, fair enough, yet the in-game support has a bot requiring the very information I do not have, in addition to this they have required fields with the text listing it is "optional" but the constraint needs data, and so the bot is unable to assist putting me in a catch-22 and all the lot on the email say is: "go to the in-game system" - which does not work, they copy and paste their "suggestion" in replies and refuse to support... wost support I have yet to receive since they have not supported me on the matter yet.