

Superlove Hair
Based on recent customer reviews, Superlove Hair delivers a polarised customer experience. Satisfied customers consistently praise fast delivery and soft, quality hair textures, while dissatisfied customers describe receiving products that do not match advertisements, particularly regarding wig length and thickness. Refund and return disputes are a recurring pain point, with Communication & Complaint Resolution (2.0) and Pricing, Billing & Refunds (2.3) scoring lowest, while Product Quality & Treatment Results (3.5) and Customer Service, Staff & Experience (3.8) perform better.
TrustIndex
0
Ranking
#7
in Beauty & Personal Care
NPS Score
22
Recommended: Likely
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Super happy. This is a professional business with great packaging and added extras (hair clips, elastic, and 2 wig caps). After blow-drying and hot-ironing my hair, it was fuller than I expected from the social media ads.
1 reviews | Active since Jan 2020
Super happy. This is a professional business with great packaging and added extras (hair clips, elastic, and 2 wig caps). After blow-drying and hot-ironing my hair, it was fuller than I expected from the social media ads.
1 reviews | Active since Jan 2020
My order arrived way earlier than expected. Very satisfied with the service
1 reviews | Active since Jan 2020
My order arrived way earlier than expected. Very satisfied with the service
1 reviews | Active since Jan 2020
I'm not happy with my 28 inch the wig cap too small on my head
1 reviews | Active since Jan 2020
I'm not happy with my 28 inch the wig cap too small on my head
1 reviews | Active since Jan 2020
The person I bought it for, loves the texture, quality and I was also happy with the service as I was a new buyer abd I made it clear I don't know anything about hair, and the lady was so helpful and I received the parcel on time
1 reviews | Active since Jan 2020
The person I bought it for, loves the texture, quality and I was also happy with the service as I was a new buyer abd I made it clear I don't know anything about hair, and the lady was so helpful and I received the parcel on time
1 reviews | Active since Jan 2020
I regret buying from this supplier with everything in me. The Facebook comments are paid comments and they are misleading. I should have come here for reviews. I bought a 20 inch glue less wig and instead received a 16 inch and it’s a very thin wig. Not even cut, you have to cut it yourself. I was very disappointed and knew I did not want to keep it. Contacted them asking for steps to return and get my refund and they insisted the wig they gave me is the right wig and then blocked me on WhatsApp. What kind of business does that!!! Their wigs are nothing like advertised. If you see a good quality wig, know that it’s paid adverti*****t so that they can lure you to buying their horrible wig.
1 reviews | Active since Jan 2020
I regret buying from this supplier with everything in me. The Facebook comments are paid comments and they are misleading. I should have come here for reviews. I bought a 20 inch glue less wig and instead received a 16 inch and it’s a very thin wig. Not even cut, you have to cut it yourself. I was very disappointed and knew I did not want to keep it. Contacted them asking for steps to return and get my refund and they insisted the wig they gave me is the right wig and then blocked me on WhatsApp. What kind of business does that!!! Their wigs are nothing like advertised. If you see a good quality wig, know that it’s paid adverti*****t so that they can lure you to buying their horrible wig.
1 reviews | Active since Jan 2020
Whatever you do , don’t buy hair from these *****sters , the quality is pathetic after I just payed over 3k, I wanna scream , now I’m smarting to return this low quality hair and it an issue , guy go to love me hair if you want proper hair not these amateurs
1 reviews | Active since Jan 2020
Whatever you do , don’t buy hair from these *****sters , the quality is pathetic after I just payed over 3k, I wanna scream , now I’m smarting to return this low quality hair and it an issue , guy go to love me hair if you want proper hair not these amateurs
Based on recent customer reviews, Superlove Hair delivers a polarised customer experience. Satisfied customers consistently praise fast delivery and soft, quality hair textures, while dissatisfied customers describe receiving products that do not match advertisements, particularly regarding wig length and thickness. Refund and return disputes are a recurring pain point, with Communication & Complaint Resolution (2.0) and Pricing, Billing & Refunds (2.3) scoring lowest, while Product Quality & Treatment Results (3.5) and Customer Service, Staff & Experience (3.8) perform better.
Superlove Hair's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers frequently highlight fast, reliable delivery and helpful WhatsApp consultants. The ordering process is described as smooth and hassle-free, with parcels often arriving within 2 to 5 working days.
The most common complaint about Superlove Hair, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Customers with complaints describe being blocked on WhatsApp, ignored for days, and told nothing can be done. Escalation paths appear non-existent, leaving unhappy customers feeling dismissed and helpless.
Superlove Hair ranks #7 in Beauty & Personal Care on Hellopeter with an overall AI Score of 3.3 out of 5, compared to the industry average of 2.5. Its strongest theme is Customer Service at 3.8; its weakest is Memberships at 1.9. Best-in-class for Beauty & Personal Care is HarnaFit (4.5). How is the AI Score calculated? →
Superlove Hair has a TrustIndex of 0 out of 10 on Hellopeter, based on 78 reviews in the last 12 months. Hellopeter has tracked Superlove Hair across 264 total reviews. How is the TrustIndex calculated? →
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