Superlove Hair
Claimed Business
Superlove Hair
Claimed Business
78 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Superlove Hair delivers a polarised customer experience. Satisfied customers consistently praise fast delivery and soft, quality hair textures, while dissatisfied customers describe receiving products that do not match advertisements, particularly regarding wig length and thickness. Refund and return disputes are a recurring pain point, with Communication & Complaint Resolution (2.0) and Pricing, Billing & Refunds (2.3) scoring lowest, while Product Quality & Treatment Results (3.5) and Customer Service, Staff & Experience (3.8) perform better.
Top Strengths:
- •Customer Service, Staff & Experience: Customers frequently highlight fast, reliable delivery and helpful WhatsApp consultants. The ordering process is described as smooth and hassle-free, with parcels often arriving within 2 to 5 working days.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Beauty & Personal Care
NPS Score
22
Recommended: Likely
Review Distribution
4.2|78 Reviews
May '25 - Apr '26
5(71.2%)
4(3.4%)
3(1.7%)
2(0%)
1(23.7%)
5(71.2%)
4(3.4%)
3(1.7%)
2(0%)
1(23.7%)
Recent reviews (78)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP1
Pisces 1984
1 reviews | Active since Jan 2020
12 Mar 2026, 12:52
Professional and great quality hair
Super happy. This is a professional business with great packaging and added extras (hair clips, elastic, and 2 wig caps). After blow-drying and hot-ironing my hair, it was fuller than I expected from the social media ads.
Helpful (0)
|Replies (0)P1
Pisces 1984
1 reviews | Active since Jan 2020
12 Mar 2026, 12:52
Professional and great quality hair
Super happy. This is a professional business with great packaging and added extras (hair clips, elastic, and 2 wig caps). After blow-drying and hot-ironing my hair, it was fuller than I expected from the social media ads.
0
Replies (0)TL
Thandiwe L
1 reviews | Active since Jan 2020
2 Mar 2026, 05:37
My order arrived way earlier than expected
My order arrived way earlier than expected. Very satisfied with the service
Helpful (0)
|Replies (0)TL
Thandiwe L
1 reviews | Active since Jan 2020
2 Mar 2026, 05:37
My order arrived way earlier than expected
My order arrived way earlier than expected. Very satisfied with the service
0
Replies (0)MS
Matshidiso S
1 reviews | Active since Jan 2020
25 Feb 2026, 09:05
I'm not happy with m...
I'm not happy with my 28 inch the wig cap too small on my head
Helpful (0)
|Replies (0)MS
Matshidiso S
1 reviews | Active since Jan 2020
25 Feb 2026, 09:05
I'm not happy with m...
I'm not happy with my 28 inch the wig cap too small on my head
0
Replies (0)T
Tshepiso
1 reviews | Active since Jan 2020
25 Feb 2026, 09:01
The person I bought ...
The person I bought it for, loves the texture, quality and I was also happy with the service as I was a new buyer abd I made it clear I don't know anything about hair, and the lady was so helpful and I received the parcel on time
Helpful (0)
|Replies (0)T
Tshepiso
1 reviews | Active since Jan 2020
25 Feb 2026, 09:01
The person I bought ...
The person I bought it for, loves the texture, quality and I was also happy with the service as I was a new buyer abd I made it clear I don't know anything about hair, and the lady was so helpful and I received the parcel on time
0
Replies (0)S
ND
Ntando D
1 reviews | Active since Jan 2020
12 Feb 2026, 18:19
Horrible wigs
I regret buying from this supplier with everything in me. The Facebook comments are paid comments and they are misleading. I should have come here for reviews. I bought a 20 inch glue less wig and instead received a 16 inch and it’s a very thin wig. Not even cut, you have to cut it yourself. I was very disappointed and knew I did not want to keep it. Contacted them asking for steps to return and get my refund and they insisted the wig they gave me is the right wig and then blocked me on WhatsApp. What kind of business does that!!! Their wigs are nothing like advertised. If you see a good quality wig, know that it’s paid adverti*****t so that they can lure you to buying their horrible wig.
Helpful (0)
|Replies (0)ND
Ntando D
1 reviews | Active since Jan 2020
12 Feb 2026, 18:19
Horrible wigs
I regret buying from this supplier with everything in me. The Facebook comments are paid comments and they are misleading. I should have come here for reviews. I bought a 20 inch glue less wig and instead received a 16 inch and it’s a very thin wig. Not even cut, you have to cut it yourself. I was very disappointed and knew I did not want to keep it. Contacted them asking for steps to return and get my refund and they insisted the wig they gave me is the right wig and then blocked me on WhatsApp. What kind of business does that!!! Their wigs are nothing like advertised. If you see a good quality wig, know that it’s paid adverti*****t so that they can lure you to buying their horrible wig.
0
Replies (0)TM
NS
Nomathemba S
1 reviews | Active since Jan 2020
18 Dec 2025, 08:41
Low quality hair , never again
Whatever you do , don’t buy hair from these *****sters , the quality is pathetic after I just payed over 3k, I wanna scream , now I’m smarting to return this low quality hair and it an issue , guy go to love me hair if you want proper hair not these amateurs
Helpful (0)
|Replies (0)NS
Nomathemba S
1 reviews | Active since Jan 2020
18 Dec 2025, 08:41
Low quality hair , never again
Whatever you do , don’t buy hair from these *****sters , the quality is pathetic after I just payed over 3k, I wanna scream , now I’m smarting to return this low quality hair and it an issue , guy go to love me hair if you want proper hair not these amateurs
0
Replies (0)