Supersonic fiber

We have been waiting a month for this people to install the fiber. Since the 13th of November we have been telling them that we did not get an installation done between supersonic and vuma I get tossed around and no real solutions are being given as to how long we must still wait. I have been calling them for the whole month explaining the situation over and over and all I get is "we apologize for the inconvenience" or "we have escalated it and the revelent department will contact you. This people has no integrity at all. I don't know how long we suppose to wait now. I want to cancel the installation and they had the nerve to tell me if the fiber has been used I will not be reimbursed. Really who can I use their services if nothing has been installed. Supersonic fiber has the worst service I have ever encountered.