S
SPF
Claimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About SPF
SPF has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked SPF across 1 068 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJV
A
Amelia
1 reviews | Active since Jan 2020
19 Dec 2025, 10:01
Supersonic fiber
We have been waiting a month for this people to install the fiber. Since the 13th of November we have been telling them that we did not get an installation done between supersonic and vuma I get tossed around and no real solutions are being given as to how long we must still wait. I have been calling them for the whole month explaining the situation over and over and all I get is "we apologize for the inconvenience" or "we have escalated it and the revelent department will contact you. This people has no integrity at all. I don't know how long we suppose to wait now. I want to cancel the installation and they had the nerve to tell me if the fiber has been used I will not be reimbursed. Really who can I use their services if nothing has been installed. Supersonic fiber has the worst service I have ever encountered.
Helpful (0)
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Amelia
1 reviews | Active since Jan 2020
19 Dec 2025, 10:01
Supersonic fiber
We have been waiting a month for this people to install the fiber. Since the 13th of November we have been telling them that we did not get an installation done between supersonic and vuma I get tossed around and no real solutions are being given as to how long we must still wait. I have been calling them for the whole month explaining the situation over and over and all I get is "we apologize for the inconvenience" or "we have escalated it and the revelent department will contact you. This people has no integrity at all. I don't know how long we suppose to wait now. I want to cancel the installation and they had the nerve to tell me if the fiber has been used I will not be reimbursed. Really who can I use their services if nothing has been installed. Supersonic fiber has the worst service I have ever encountered.
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Replies (0)LV
Lyna V
1 reviews | Active since Jan 2020
11 Nov 2025, 11:52
MTN Supersonic is the worst supplier of WiFi
We relocated to a new unit within the same complex at the end of August 2025. 30 August I called Supersonic (and I logged an online ticket) to move the existing wifi connection to the new unit. On Monday 1 September they called me and informed me that I must cancel the existing connection and apply for a new one, which I did not agree with, but did it anyway telephonically. I paid the full fee for September for the old connection that I had to cancel, and I paid for the new connection. They continue to charge me for October, because according to them, October is the notice month, even though they knew about about the cancellation since August 30th. I've sent multiple emails to info@supersonic.africa, accounts@supersonic.africa and complaints@supersonic.africa, but they don't even reply. They disconnected the new wifi connection (which is paid fully), because of the outstanding "notice month" of October. The "Customer Care" is non-existent. The don't even deserve 1 star.
Helpful (0)
|Replies (0)LV
Lyna V
1 reviews | Active since Jan 2020
11 Nov 2025, 11:52
MTN Supersonic is the worst supplier of WiFi
We relocated to a new unit within the same complex at the end of August 2025. 30 August I called Supersonic (and I logged an online ticket) to move the existing wifi connection to the new unit. On Monday 1 September they called me and informed me that I must cancel the existing connection and apply for a new one, which I did not agree with, but did it anyway telephonically. I paid the full fee for September for the old connection that I had to cancel, and I paid for the new connection. They continue to charge me for October, because according to them, October is the notice month, even though they knew about about the cancellation since August 30th. I've sent multiple emails to info@supersonic.africa, accounts@supersonic.africa and complaints@supersonic.africa, but they don't even reply. They disconnected the new wifi connection (which is paid fully), because of the outstanding "notice month" of October. The "Customer Care" is non-existent. The don't even deserve 1 star.
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Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
10 Oct 2025, 16:56
Supersonic
My debit order bounced on The 26th I called my supersonic to request a payment link, they advised me that they will send a request to Vuma to create one, which is alie vuma doesn't do payments, I called 3 times with no solution or a call back , last agent I spoke to was mlungisi he promised to call but never called, I can't use the easy pay number be cause they advised it's cancelled, they advised me to scan the barcode on the router , that send me to vuma's website but not where I can make a payment, I work from home and I have no connection. Customer service is a nightmare . No resolution till now
Helpful (0)
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Lerato M
1 reviews | Active since Jan 2020
10 Oct 2025, 16:56
Supersonic
My debit order bounced on The 26th I called my supersonic to request a payment link, they advised me that they will send a request to Vuma to create one, which is alie vuma doesn't do payments, I called 3 times with no solution or a call back , last agent I spoke to was mlungisi he promised to call but never called, I can't use the easy pay number be cause they advised it's cancelled, they advised me to scan the barcode on the router , that send me to vuma's website but not where I can make a payment, I work from home and I have no connection. Customer service is a nightmare . No resolution till now
0
Replies (0)TK
Theuns K
1 reviews | Active since Jan 2020
30 Sept 2025, 08:35
Supersonic Fibre now actively *****ing money from my account
The Supersonic ****-ups continue… It took Supersonic more than a month to eventually connect my fibre after dozens of emails, hours spent on calls on hold listening to that infuriating music, and immense frustration. I app**** for the 150Mbps/150Mbps special offer for R549 p/m for the first three months, whereafter it would be R849 p/m. What does Supersonic do? They bill me TWICE in the first month. First invoice for R549 for September, and second invoice R849 ALSO for September, and both amounts are going off my account via debit order TODAY, R1398 in total, and again they just shrug their shoulders. It is a ****ing ripoff! Don't trust ANYTHING Supersonic – an MTN company – says. Supersonic has no email address on their website to contact them on.
Helpful (0)
|Replies (0)TK
Theuns K
1 reviews | Active since Jan 2020
30 Sept 2025, 08:35
Supersonic Fibre now actively *****ing money from my account
The Supersonic ****-ups continue… It took Supersonic more than a month to eventually connect my fibre after dozens of emails, hours spent on calls on hold listening to that infuriating music, and immense frustration. I app**** for the 150Mbps/150Mbps special offer for R549 p/m for the first three months, whereafter it would be R849 p/m. What does Supersonic do? They bill me TWICE in the first month. First invoice for R549 for September, and second invoice R849 ALSO for September, and both amounts are going off my account via debit order TODAY, R1398 in total, and again they just shrug their shoulders. It is a ****ing ripoff! Don't trust ANYTHING Supersonic – an MTN company – says. Supersonic has no email address on their website to contact them on.
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Replies (0)TB
Thandi B
1 reviews | Active since Jan 2020
22 Aug 2025, 14:53
As a new client I mu...
As a new client I must say I am very disappointed, I was attempting moving from Metro fiber to supersonic its only a day and I am seeing flames 18 min on the line waiting for someone to assist this is bad service
Helpful (0)
|Replies (0)TB
Thandi B
1 reviews | Active since Jan 2020
22 Aug 2025, 14:53
As a new client I mu...
As a new client I must say I am very disappointed, I was attempting moving from Metro fiber to supersonic its only a day and I am seeing flames 18 min on the line waiting for someone to assist this is bad service
0
Replies (0)RB
Redemption B
1 reviews | Active since Jan 2020
25 Jun 2025, 14:04
Supersonic Fibre please stay away from this provider
Very Very Very unreliable and *********** service provider. I have a query and the emails are automated the numbers given 0861 787 377 and whatsapp number +27 60 068 7377 is under maintenance for the past 3 months and the number on the website 011 300 5800 no one answers. Please please stay away from this service provider . Last time l had a fault and it took them 16 days to fix. Just a useless company
Helpful (0)
|Replies (0)RB
Redemption B
1 reviews | Active since Jan 2020
25 Jun 2025, 14:04
Supersonic Fibre please stay away from this provider
Very Very Very unreliable and *********** service provider. I have a query and the emails are automated the numbers given 0861 787 377 and whatsapp number +27 60 068 7377 is under maintenance for the past 3 months and the number on the website 011 300 5800 no one answers. Please please stay away from this service provider . Last time l had a fault and it took them 16 days to fix. Just a useless company
0
Replies (0)LC
Laura C
1 reviews | Active since Jan 2020
8 Jun 2025, 12:25
Supersonic is cheap but not so super!
Supersonic - extremely poor ISP My connection provided by Supersonic was inexplicably interrupted on the 17/10/2024. This had an impact on my daughter who schools online. I immediately called their service line 0861787377 where I was put on hold indefinitely. No one ever rep****. I also tried the WhatsApp line but I was directed back to the unmanned 0861 number. No one responded and no one called me back. It was critical because my child could not continue with school and I used an unaffordable amount of data for her to continue classes. I spent the rest of the week emailing help/accounts/orders @supersonic with no reply or assistance. I had to rely on a neighbour for WiFi for my daughter to go online for school. At this point I was desperate to be reconnected and explained that I would have to cancel my subscription since I was getting no support and desperately needed a connection. I received no response and no one tried to reconnect me. Almost a week later I wrote an email to cancel my service and asked for the TP Link Modem to be collected. I still received no response and no one tried to reconnect me. 12 days after my initial attempt at reporting a fault, I received the first sign of life from Supersonic - a statement. I once again explained that I had not been connected since 17/10/2024 and that I had cancelled in writing on the 21/10/2024. I explained that I had received no support. I asked again for the hardware to be collected (TP Link). I had already signed up with Rain and cancelled my debit order with Supersonic. 17days after my initial attempt at reporting a fault, help@supersonic contacted me for the first time to ask me to share my login details so they could assist with 'unlocking the connection' at their end. I was at work at the time, 30km away. I told him I was not with Supersonic any more and that he could collect the TP link. 20 days after my initial attempt at reporting a fault, help@supersonic contacted me to ask me to cancel via the portal on the website. I did but it wouldn't let me cancel immediately, of-course. 3 months and 17 days after I had written to cancel my subscription, I received a notice of suspension of service because of non-payment. I had not had a connection for 3 and a half months. I rep**** that I had not had service since 17/10/2024. 19/03/2025 I received a notification that the ticket for SST509339 was closed. I again wrote that the account had been closed since 21/10. I am still being hounded to this day for payment. I was up to date with all payments when my connection was suddenly interrupted with no support from Supersonic. Fortunately, Rain provided us with excellent service within 24 hours and my child was back on line in no time. I would stay far away from Supersonic.
Helpful (0)
|Replies (0)LC
Laura C
1 reviews | Active since Jan 2020
8 Jun 2025, 12:25
Supersonic is cheap but not so super!
Supersonic - extremely poor ISP My connection provided by Supersonic was inexplicably interrupted on the 17/10/2024. This had an impact on my daughter who schools online. I immediately called their service line 0861787377 where I was put on hold indefinitely. No one ever rep****. I also tried the WhatsApp line but I was directed back to the unmanned 0861 number. No one responded and no one called me back. It was critical because my child could not continue with school and I used an unaffordable amount of data for her to continue classes. I spent the rest of the week emailing help/accounts/orders @supersonic with no reply or assistance. I had to rely on a neighbour for WiFi for my daughter to go online for school. At this point I was desperate to be reconnected and explained that I would have to cancel my subscription since I was getting no support and desperately needed a connection. I received no response and no one tried to reconnect me. Almost a week later I wrote an email to cancel my service and asked for the TP Link Modem to be collected. I still received no response and no one tried to reconnect me. 12 days after my initial attempt at reporting a fault, I received the first sign of life from Supersonic - a statement. I once again explained that I had not been connected since 17/10/2024 and that I had cancelled in writing on the 21/10/2024. I explained that I had received no support. I asked again for the hardware to be collected (TP Link). I had already signed up with Rain and cancelled my debit order with Supersonic. 17days after my initial attempt at reporting a fault, help@supersonic contacted me for the first time to ask me to share my login details so they could assist with 'unlocking the connection' at their end. I was at work at the time, 30km away. I told him I was not with Supersonic any more and that he could collect the TP link. 20 days after my initial attempt at reporting a fault, help@supersonic contacted me to ask me to cancel via the portal on the website. I did but it wouldn't let me cancel immediately, of-course. 3 months and 17 days after I had written to cancel my subscription, I received a notice of suspension of service because of non-payment. I had not had a connection for 3 and a half months. I rep**** that I had not had service since 17/10/2024. 19/03/2025 I received a notification that the ticket for SST509339 was closed. I again wrote that the account had been closed since 21/10. I am still being hounded to this day for payment. I was up to date with all payments when my connection was suddenly interrupted with no support from Supersonic. Fortunately, Rain provided us with excellent service within 24 hours and my child was back on line in no time. I would stay far away from Supersonic.
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Replies (0)