TK
Theuns K
Active since Mar 2009
9
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0
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Reviews
9 reviews7 months ago
Supersonic Fibre now actively *****ing money from my account
The Supersonic ****-ups continue… It took Supersonic more than a month to eventually connect my fibre after dozens of emails, hours spent on calls on hold listening to that infuriating music, and immense frustration. I app**** for the 150Mbps/150Mbps special offer for R549 p/m for the first three months, whereafter it would be R849 p/m. What does Supersonic do? They bill me TWICE in the first month. First invoice for R549 for September, and second invoice R849 ALSO for September, and both amounts are going off my account via debit order TODAY, R1398 in total, and again they just shrug their shoulders. It is a ****ing ripoff! Don't trust ANYTHING Supersonic – an MTN company – says. Supersonic has no email address on their website to contact them on.
0 replies
8 months ago
Supersonic? More like SUBsonic
It has been 27 days since I placed my order. They said it would take 7-14 days to supply a router and get the internet up and running. The router got delivered last week, but only after me having to phone and try to find out what's happening. I phoned again last week, spoke to Margaret Nyathi, who said she would escalate the request. I had to phone again yesterday because I didn't get any feedback. I got told again that the order would be escalated. I phoned again today because there was no feedback, spoke to Nhlanhla, who basically shrugged her shoulders and said that the order has been placed with Metrofibre and that it would take 7-14 days, and that there's nothing else she can do. I cancelled my contract existing ISP – Cell C –immediately after contacting Supersonic on 29 July, but at this rate I'm not going to get my new internet up and running by the time the Cell C service gets terminated on 31 August. My current fibre provider is Metrofibre, and that isn't changing, so I don't see where the delay is?
0 replies
8 months ago
Supersonic? More like SUBsonic…
It has been 22 days since I placed my order. They said it would take 7-14 days to supply a router and get the internet up and running. The router got delivered last week, but only after me having to phone and try to find out what's happening. I phoned again last week, spoke to Margaret Nyathi, who said she would escalate the request. I had to phone again yesterday because I didn't get any feedback. I got told again that the order would be escalated. I phoned again today because there was no feedback, spoke to Nhlanhla, who basically shrugged her shoulders and said that the order has been placed with Metrofibre and that it would take 7-14 days, and that there's nothing else she can do. I cancelled my contract existing ISP – Cell C –immediately after contacting Supersonic on 29 July, but at this rate I'm not going to get my new internet up and running by the time the Cell C service gets terminated on 31 August. My current fibre provider is Metrofibre, and that isn't changing, so I don't see where the delay is?
0 replies
16 months ago
NuDebt and SABC harassing and threatening tax-paying law abiding citizens
I have been getting emails and text messages daily threatening me with penalties regarding my TV license even though it had been paid in full on 22 November 2024. I spoke to a NuDebt consultant – Refilwe – just two days ago who assured me that I didn't owe any money, the next license is only due in July 2025, and that NuDebt would stop harassing me. He also said something about their 'system being slow''… But lo and behold, two and a half hours later I am sent yet another email trying to force me to pay yet more money. In the two days since my call, I have had two more emails and two text messages informing me that my license is in arrears and that I am going to be penalised with escalating fines. I have emailed them repeatedly, along with my proof of payment, but the harassment and threats continue. NuDebt and the SABC should spend less time and effort harassing me and more on recouping the outstanding R11.6 million owed by former SABC CEO Hlaudi Motsoeneng. He was court-ordered to repay the ******** bonuses he paid himself in April 2023 already, and he hasn't repaid a cent. I have friends who are employed at the SABC who weren't paid in December. The SABC and NuDebt need to get their priorities in order.
168 replies
39 months ago
Zane is awesome!
I had to sell my Kawasaki Versys 650 in a hurry, and I was dreading the whole process. Zane stepped up and ensured that the entire process was effortless. He was available for questions and quick to supply the correct documentation. The offer for the bike was very reasonable, and Zane even arranged to come and pick up the bike from my house. The payment was done in around 24 hours. Not a single hiccup! Thank you, Zane, and the Fire It Up team.
120 replies
46 months ago
Looks like Angor Property Management is trying to extort money from its customers
I have been living at my house in a complex in Barbeque Downs for 22 years. On Thursday I get a letter from debt collectors stating that my levy payments are in arrears. It isn't, it was paid in full and ahead of time, and I have the banking statements to prove it. The debt collectors said that I have been using the 'wrong code' when I do my payments over the internet and that the money went into a different account. For 22 years I have been making the payments with no issue. What I don't get is why Angor didn't simply give me a call or drop me an email to inform me of the alleged mistake. No reasonable attempt was made on their part whatsoever. Instead, the assholes at Angor simply handed me over to a debt collecting agency, and I am even liable for the cost of the debt collectors' letter. Angor has washed their hands of this, and won't even speak to me. This is abysmally poor customer service and feels like they're making up schemes to extort money from paying customers.
134 replies
67 months ago
Steer clear! Kandua can't do it...
We have been using Kandua pros on and off for a while to help with small projects around the house, and were very satisfied up to now. Today we needed someone to come and have a look at our oven which wasn’t heating up consistently. My wife contacted Frotness Chiwaridzo. He came at around 09:00, had a look at the oven testing the voltage on the two elements. According to Frotness one element worked fine while the other apparently didn’t. He said that he had to take the oven, and will bring it back by 12:00 but only brought it back at around 16:.00 (that's four hours longer instead of the promised three hours). A few things were a little concerning, though: • I was not at home. Frotness told my wife that the element was broken and had to be replaced, the ‘switch’ was broken and had to be replaced, and the ‘motherboard’ was broken. It is a very basic oven, and I doubt that it even has a ‘motherboard’. • I don’t know if it is a requirement to have a commercial vehicle or bakkie, but Frotness arrived in a run-down Chrysler Neon, and loaded the oven into this vehicle. • He didn’t check whether the faulty element was simply disconnected from its power supply. • He didn’t bring any replacement parts. He knew what he was coming to do, but brought nothing. He travelled all the way from Germiston to Midrand and didn’t bring anything to help fix or replace the oven? So he has to travel back to Germiston, repair the over, travel back to Midrand, and then back to Germiston? That seems very inefficient. • He insisted on taking the oven with him, instead of doing the repairs on-site. • He wanted R700 in cash (250 callout fee and R450 for 'parts') but didn't (or couldn't) provide us with a receipt. • The oven cost us R2999 brand new, we have almost never used it, yet the repairs alone are R2400. That seems excessive. • Any attempts to phone him went straight to voicemail. • One more thing that is very concerning is that the lady I spoke to at Kandua informed me that Frotness hadn’t been properly vetted by Kandua. That is very bad business practice. • When we eventually got an invoice it was still for the full amount of R2400 with no mention of the R700 we had already paid. • The invoice was for a company called J.K Appliances & Plumbing Repairs, and the guy who worked on it is someone called Wayne. Neither Frotness's details nor Kandua's details are on the receipt. There were two cellphone numbers for someone called Jahn Khio on the receipt and were partially crossed out. I don't think it is above board to use another company's receipt book. Yet another example of a contractor taking advantage of a woman.
0 replies
88 months ago
Goodbye MWEB and Internet Solutions, and good riddance
I have been an MWEB customer since forever, and they hosted my website since 2014. Every month the hosting fee of R69 would be deducted (R34 off of my payslip as I am a Media24 employee, and R35 off of my bank account). Once a year, around July, the annual fee for the renewal of my domain would be deducted off of my bank account. No interaction needed from my side, it just worked. Early in 2018 I received an email from MWEB that they will be sold to Internet Solutions, that the transaction will go through at the end of May 2018, but assurances were given that everything will carry on as before, no interaction would be needed. In September I started getting statements and invoices from MWEB saying that my account was in arrears, that my domain had been suspended due to non-payment. Any attempt to speak to Joleen van Zyl, the woman who sent me the statements, was met with simply more statements and invoices. She just said that I should speak to HR at Media24. HR told me that MWEB hadn't included me on the list of employees that got R34's worth of assistance and that I should speak to MWEB. Upon enquiring with MWEB about the list I got told that there is no such list. Somewhere, someone had dropped the ball, the arrangement between myself and MWEB had been broken (but not by me), and yet I was held liable for the full cost of the outstanding amount. I have been trying to get to the bottom of this since September 2018 when I was first made aware of the fact that something is wrong on my account. It is now almost the end of January 2019, and after another round of phone calls and email correspondence, I have had enough. The only responses I get are emails with statements and invoices, no-one at MWEB was willing to take up my cause or to even try to retain me as a customer. No 'solutions' at Internet Solutions, it seems. The only option I am left with is could do was to pay the outstanding R246.10 and close my account. Let's hope that MWEB and Internet Solutions honour that agreement. I am now forced to host my website elsewhere.
0 replies
91 months ago
After three visits and four days my bakkie's brakes are worse than ever! ***?!
I took my Corsa Utility to Car Service City in Kyalami for a service. I also asked them to have a look at the brakes because I felt a slight vibration. They reported that the disks seem fine and that there is still 50% pads at the front and 40% shoes at the back, and that maybe it's just brake dust in the rear brake drums. Upon receiving the vehicle I noticed while driving home that the vibration is still evident when braking. I booked the vehicle in for a complete brake disk replacement and new pads in the front, new shoes and a skimming of the rear brake drums. Upon collection of the vehicle they said that one of the brake shoes was actually broken in two. How they didn't pick that up when I first took the car there I don't know. They told me to drive the car for a few kilometres to 'bed-in' the new brake pads. I did that, but the vibration was still there. I took the vehicle back a third time, and they had the car for two whole days. Upon collection they assured me that it is perfect. Driving home I noticed that the vibration was even worse. Once I was home I phoned them and told them that it is worse. I said that I will drive to work, just in case it magically improves. On the N1 highway I noticed that when I brake the vibration is worse that even, as if the brakes don't want to release after letting up on the brake pedal. The vibration would continue for a few seconds, and then slowly fade until the next time I brake. I didn't dare going faster than 90km/h because I couldn't trust the brakes. The only other thing I can do is to replace the drums at the rear, but I'm starting to get annoyed because it's costing me money, it is very unsafe, and despite their guarantees my car is somehow worse now after four days with them than before I took it there at the beginning.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)