Supersonic is cheap but not so super!

Supersonic - extremely poor ISP My connection provided by Supersonic was inexplicably interrupted on the 17/10/2024. This had an impact on my daughter who schools online. I immediately called their service line 0861787377 where I was put on hold indefinitely. No one ever rep****. I also tried the WhatsApp line but I was directed back to the unmanned 0861 number. No one responded and no one called me back. It was critical because my child could not continue with school and I used an unaffordable amount of data for her to continue classes.

I spent the rest of the week emailing help/accounts/orders @supersonic with no reply or assistance. I had to rely on a neighbour for WiFi for my daughter to go online for school. At this point I was desperate to be reconnected and explained that I would have to cancel my subscription since I was getting no support and desperately needed a connection. I received no response and no one tried to reconnect me. Almost a week later I wrote an email to cancel my service and asked for the TP Link Modem to be collected. I still received no response and no one tried to reconnect me.

12 days after my initial attempt at reporting a fault, I received the first sign of life from Supersonic - a statement. I once again explained that I had not been connected since 17/10/2024 and that I had cancelled in writing on the 21/10/2024. I explained that I had received no support. I asked again for the hardware to be collected (TP Link). I had already signed up with Rain and cancelled my debit order with Supersonic.

17days after my initial attempt at reporting a fault, help@supersonic contacted me for the first time to ask me to share my login details so they could assist with 'unlocking the connection' at their end. I was at work at the time, 30km away. I told him I was not with Supersonic any more and that he could collect the TP link.

20 days after my initial attempt at reporting a fault, help@supersonic contacted me to ask me to cancel via the portal on the website. I did but it wouldn't let me cancel immediately, of-course.

3 months and 17 days after I had written to cancel my subscription, I received a notice of suspension of service because of non-payment. I had not had a connection for 3 and a half months. I rep**** that I had not had service since 17/10/2024.

19/03/2025 I received a notification that the ticket for SST509339 was closed. I again wrote that the account had been closed since 21/10.

I am still being hounded to this day for payment. I was up to date with all payments when my connection was suddenly interrupted with no support from Supersonic. Fortunately, Rain provided us with excellent service within 24 hours and my child was back on line in no time.

I would stay far away from Supersonic.