Supertech BMW DBN SOUTH

On 13/05 I took my bmw G20 to address the shock & door lock issue. That episode took 3 days to diagnose, and apparently no faults.

All that was mentioned by the advisor, Nadeem, that all was in tolerance. No paper trail. No shock test. Door lock was lubricated as done on three previous occasions. Sane result. Noisy after a few days.

I also complained that at the previous service, the dealership had damage a jacking point block. This was pointed out by the BMW ON CALL technician when the car has a puncture. This Dispute ended in an argument, whereby I was blamed for driving over a curb or speed hump. No visual damage under the car.

As for the shock, the mechanic used his ears as a diagnostic instrument. That is how he ascertained the “tolerance” of the noisy RF shock.

Furthermore I had to buy another jacking point block. I also found on the day I collected my car, 16/05/2025, that the key for the lock nut was missing as I had to change the punctured tyre. I was told that the car didn’t come in with the key, abd they didn’t use it. Therefore, I requested the check list, to no avail.

However the workshop manager, Donald has promised to investigate, and report back to me but I’m not convinced that as is usually with Supertech, nothing will be done.

Accountability is not forthwith coming!

Since 2000, they’ve caused damage to my M3, new motor installed after almost a year of deliberation. Serviced the car but failed to fill in oil.

M6, damaged four tyres when mechanic test drove car. Owner used vulgar language and told me get lost.

M5 F10, they destroyed my car, 5 engines later, two gearboxes, diff, exhaust and 8 tyres later, over two years of the car being parked off at the dealership. Owner accused me of damaging car. Albeit I left it for a maintenance issue with turbos. That graduated into catastrophe. Wrongly installed turbos caused engine failure all whilst they worked with the car. *********** staff and apprentices tried to repair.

Eventually BMW SA uplifted the car and to BMW SA Workshop. There, they replaced complete drive train, exhaust, covers, heat shields to tyres! A complete rebuild. No apology from Supertech. They didn’t even repay insurance or extend the motor plan.

Land Cruiser V8 VXR, went in for scratch and dent repairs to their ARC Panelshop. Therein they damaged all rear tail lights, again they denied accountability. After many superlatives, the manager took accountability to replace.

G20, ****** key for lock nuts, and damaged jack point block.

It’s a pity that I have been a loyal customer that not only serviced my vehicle with but also purchased many cars over the last 25 yrs. Loyalty accounts for nothing.

The reason big brands fail, is owing to malicious staff, arrogant management and unaccountability by the owners.