bad service

I bought a Vector 3 blade 52 Titanium fan on 27 January 2016 from the online store and now the supplier tell me that the fan is discontinued and then offer me another fan that's now also discontinued ... if so.... Why do they keep selling the same fans online???? My order # 33981 I am still waiting to hear if I can collect then fan.... no answer.. if you phone it's the same story every time.... so I ask for a refund and no answer about that..... I am not very happy!!! this is very BAD client service!!!! quick to take the money.... my name is Maxie van der Westhuizen thank you