Shocking customer service

I ordered lights on-line from this supplier on the 2nd of December and paid for it. I received confirmation that my order was processed a day later and that the goods would leave the warehouse in 1-3 days' time - what a joke. It is now the 15th of January and I am still waiting for the goods to be delivered, I sent numerous emails and tried to contact Jacques and Rudi telephonically. Responses received via email and sms can not be trusted as I received such conflicting messages: awaiting stock from the supplier, order was shipped by the supplier but waybill has gone missing and can't trace, order was executed and delivered, order will be delivered by Monday the 18th of January - I don't know whether I will receive the goods or being refunded as requested.<br> <br> <br>