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RJ
Ràbs Jugdhaw
1 reviews | Active since Member
28 Nov 2022, 14:53
Tyre Safety Enquiry at VWSA
As a concerned citizen, I will like to make the public aware of anyone buying a brand new or demo model Volkswagen from VW or VW Mastercars. I have purchased a demo 2018 VW Polo Tsi Comfortline from Barons Mastercars Woodmead in 2019. The tyres looked brand new. Recently I had a puncture and got it plugged and fixed. The attendant, told me that I must replace all my tyres as they have expired in 2012 after checking the tyre pressure.
I checked the tyres and confirmed that I it was manufactured in 2007 and expired in 2012. I contacted the manager , Mr Brian at Mastercars and he promised to investigate the situation and eventually asked me to contact VWSA. Ms Lushaan from VWSA was handling the enquiry and then handed the enquiry back to Mr Brian of Mastercars. His Technical Manager from Barons, Mr Kruger than explained its the Drivers responsibility as per legislation to check the safety of tyres as he could not explain, how a 2012 expired tyre was put on a brand new Polo 2018 model. He then handed the enquiry back to VWSA. My enquiry to them was a simple request if it was safe to continue to use the expired tyres. VWSA have not as yet, almost 2 months now, have given me a reply. I am still driving with these tyres awaiting their reply. I don’t think they will respond as the Customer Care have been avoiding and prolonging my enquiry.
My message to the public is that, please check the tyres if you buying a brand new VW from any VW or demo from any VW Mastercars as you maybe getting a totally expired tyre which will be compromising your and family safety. It maybe safer to buy another brand of car.
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Replies (203)RJ
Ràbs Jugdhaw's updateReviewer Update
08 Dec 2022, 08:39VWSA , Lushaan has responded telephonically. Nothing official with the root cause of the incident and nothing to say if the expired tyres can be still used which is still my primary and critical concern of safety. She just offered as a gesture of goodwill R2000.00 that will be paid next year after I purchase new tyres from a dealer and submit an invoice for them to pay. Don’t think VWSA has investigated this situation thoroughly and are ignoring and avoiding this safety situation.
RJ
Ràbs Jugdhaw's update08 Dec 2022, 08:39
Reviewer Update
VWSA , Lushaan has responded telephonically. Nothing official with the root cause of the incident and nothing to say if the expired tyres can be still used which is still my primary and critical concern of safety. She just offered as a gesture of goodwill R2000.00 that will be paid next year after I purchase new tyres from a dealer and submit an invoice for them to pay. Don’t think VWSA has investigated this situation thoroughly and are ignoring and avoiding this safety situation.
RJ
Ràbs Jugdhaw's updateReviewer Update
05 Dec 2023, 08:24VW SA are not responding to the R2000.00 gratitude voucher they have promised. Communicated to Nomvuso and all was fine to award the voucher after I replaced the tyres as per their recommendation. Have done this after saving the money to buy. i have not traveled anywhere far for almost 10 months and now VW SA are basically hiding. Not sure if this was just an empty promise. Still waiting for a response.
RJ
Ràbs Jugdhaw's update05 Dec 2023, 08:24
Reviewer Update
VW SA are not responding to the R2000.00 gratitude voucher they have promised. Communicated to Nomvuso and all was fine to award the voucher after I replaced the tyres as per their recommendation. Have done this after saving the money to buy. i have not traveled anywhere far for almost 10 months and now VW SA are basically hiding. Not sure if this was just an empty promise. Still waiting for a response.